Senior Administrator - IT Applications, ERP
FAWAZ TRADING & ENGINEERING SERVICES CO.W.L.L
مجموع سنوات الخبرة :21 years, 8 أشهر
My accomplishments in the Organization include:
Successful Implementation of Microsoft Dynamics 365 Finance & Operations for Fawaz Kuwait, Fawaz Qatar and Daikin Kuwait
Deep knowledge of Security configuration, creating roles & duties, designing complex workflows, data management, user management, creating general ledger financial reports
In-depth understanding of configuration & deployment of various modules of D365 including
- Inventory
- Procurement and sourcing
- Product information management
- Sales and Marketing
- Project Management
- Accounting
- Human resources
- Fixed Assets
During implementations of various projects, following tasks were carried out by me:
- Planning, validating & controlling scope, and quality.
- Sequencing activities, estimating their duration & controlling schedule.
- Managing & controlling resources.
- Manage & monitor communication among various
stakeholders.
- Conduct & Control procurement.
Implementation and administration of:
- Focus ERP solution
- Mystro HR
- Microsoft's Office 365
- Microsoft Active Directory service
- Microsoft Exchange 2013
- Synology File Station
- TrendMicro InterScan Messaging Security
- UNIS Access control
Managing Customization & overall enhancements of systems like Data warehouse Automation or other assigned IT projects to achieve the preset objectives, time frames, budget, and quality
standards.
Maintains communications and work effectively with various business functions.
- Manage day to day activities of our service desk and direct the team according to the ITIL best practices.
- Establish, meet and report the agreed Service Levels (SLA) of incident resolution and request fulfillment.
- Continually improve the service desk delivery processes and constantly achieve higher service quality.
- Ensure that communications to the key stakeholders are provided in a concise and timely manner.
- Manage the processing of incoming calls to the service desk via self-service portal, telephone and email to ensure timely, gracious and effective resolution of customer issues.
- Track and analyze trends in service desk requests and generate statistical reports to continuously improve our customer service experience.
- Developed exclusively customized solutions to fulfil company’s requirements related to stock management, human resource management and payroll
- Developed designed and maintained web-sites of company
- Managing Call Center information System
- Updating Company web sites
- Training of new recruits
- Extracting IVRS data from Sybase system, creating daily and monthly reports
- Winner Best Practice of the Month, November 2004, for Completing VAS Document
- Team member: Six Sigma Black Belt Project on Reduction of Undesired Calls
Application Development,
taking care of IT related Issues,
web site's development and Maintainense.
▪ Semester 1: Computer Overview, DOS, LAN, WinNT, Networking, MS Office, Concept of Quality Management. ▪ Semester 2: Unix, Programming Logics and Techniques, RDBMS Concepts, Sybase, C++ ▪ Semester 3: SQL Server, VB, VC++, Software Engineering, SEI CMM, ISO Concepts ▪ Semester 4: ASP, HTML, DHTML, XML, WML, Analyzing Requirements and Defining ▪ Solution Architecture. ▪ Semester 5 & 6: Professional Practice
Covered subjects: Business organization and Business management Economics English Accounting
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