Spa Receptionist
Rotana Al Ain
Total years of experience :17 years, 4 Months
First point of contact with clients listen and acts with empathy when attending to all guests needs and queries
• Maintaining a healthy environment for guest and colleagues
• Assumed overall responsibility of the Spa in the absence of Spa Director adhering to guests needs when up-selling services and products.
• Established standards and procedures for work, and planned work timetables to make sure satisfactory service is implemented Spearheaded the coordination of Spa events held in 2013-2014.
Organize daily incoming correspondence, make preliminary assessment and handle and respond as appropriate, compose and prepare routine correspondence and prepare simple interpretation of documents and correspondence if requested
• Prepare RFP’s for various companies and drafting of long term and corporate contracts.
• Acting as Sales Coordinator and Sales Secretary for our sister property Hili Rayhaan by Rotana Al Ain
• Prepare, assemble and distribute various reports and documents
• Receive and screen all incoming telephone calls, provide and receive information or refer the matters to the appropriate person to handle
• Function as an administrative link to ensure that all parties receive the relevant information respectively
• Attending to all incoming leads via telephone and email and diverting it to confirmed business
• Telesales to all online channels leads, in house clients and sources potential business diverting it to valued business
• Market research and contacting and meeting up with new companies for potential business.Attending to all incoming leads via telephone and email and confirming diverting it to business
Telesales to all online leads, in house clients and sources potential diverting it to valued busines
Selling of products to diverse customers
Maintaining image of shop
Target reaching daily
Customer friendly
Building Client Relationships
Visit potential customers for new business
Liaising with potential clients to sell products
Negotiate terms and agreements of sales
Recording sales and information regarding products and clients
Target reaching weekly and monthly
Attending team meetings
-Growing the bank customer base through acquisition and increased profitability of identified portfolio
-Selling general banking products, insurance policies and home loans
-Providing appropriate banking advice and guidance to diverse clients
-Increase customer portfolio's new and current through proactive cross selling and retention
-Achieved contracted sales targets according to sub-segment objective
-Resolve diverse customer complaints that are directed from customer staff that I was superior of
-Ensure client satisfaction
-Relating and networking
-Persuading and influencing
-Extend customer relationships to relevant parties to address diverse customer needs
-Acted as a single point of reference to appropriately channel to customer
-Retain, cross-sell and expand utilisation of products and services by converting qualified leads into a sale
-Working hand in hand with the administration department till home loans are approved and ready to be signed
-Identify sales gaps, implement and execute corrective action plans and identify external sales opportunities
-Build network relationship with internal and external stakeholders to ensure realisation of clients needs
-Ensure effective implementation and support to national and localised sales campaigns
-Managed own career and personal development by ensuring product increase knowledge
-Sign off and adhere to the applicable Sales and Service Standards.
-Handling all Administrative Functions e.g. Filing, Sorting correspondence on systems used on national level
-Time management in accuracy reporting stats daily and monthly that rolled out on national level
Handling of Administrative Functions as Per Request by Sales Consultants
Work with inbound consultants to achieve daily sales targets
Accurate capturing stats reports compiled by sales consultants
Handling of Switchboard -Answering, Screening and Re-directing phone Calls
Ensure effective operations and check the daily sign-on register
Accuracy in accumulating all consultants numbers reports
Previous Employer: Love Life-Western Cape Mamre
Period: September 2003-November 2004
Job Title: Ground Breaker
Duties: Handling All Enquiries Regarding Program
Doing All Administrative Functions Such As Daily and Monthly Reporting to
Head office
Organising Events and Holiday Programs for Peer Groups
Motivational Talks to children
Providing Life Orientation Classes at Schools
School Attended: Robinvale High School Highest Grade Passed: Grade 12 (2001) Subjects passed: Afrikaans English Economics Accountancy Business Economics Small Business Enterprises TERTIARY EDUCATION College: Pc Training and Business College Certificate: Travel and Tourism Leisure Management