Customer Service Executive
AXA Insurance
Total years of experience :7 years, 9 Months
Answered phones and respond to customer requests.
Identified, researched, and resolved customer issues using the computer system.
Transferred customer calls to appropriate staff.
Followed-up on customer inquiries not immediately resolved.
Open claims for the customer when reporting an accident.
Referred to Agency and Non-Agency Workshop for the Repair.
Issue for the Recovery Breakdown on the Road such as Flat Tire, not drivable car, Car Lock, and etc.
Book for the Rent a Car service if customer has it’s under premium.
Performed other duties as assigned.
Recognized documented and alerted the supervisor of trends in customer calls.
Completed call logs and reports.
Do Emails/Worksheets communications with the affiliated Car Workshops/ and Road Assistance.
Answered phones and respond to customer requests.
Sold product and placed customer orders in computer system.
Provided customers with product and service information.
Up sold products and services.
Transferred customer calls to appropriate staff.
Identified, researched, and resolved customer issues using the computer system.
Followed-up on customer inquiries not immediately resolved.
Completed call logs and reports.
Researched billing issues.
Researched misapplied payments.
Recognized, documented and alerted the supervisor of trends in customer calls.
Recommended process improvements.
Performed other duties as assigned.
Promptly attend to customer - vehicle and passenger ticket sales.
Promptly attend to customer counter, telephone and email enquiries.
Competently operate ticketing computer system.
Compiles and records information to assemble airline tickets for transmittal or mailing to passengers: Reads coded data on booking card to ascertain destination, carrier, flight number, type of accommodation, and stopovers en route.
Selects ticket blank, invoice, and customer account card if applicable, and compiles, computes, and records identification and fare data, using tariff manuals, rate tables, flight schedules, and pen or ticket imprinter.
Separates and files copies of completed tickets.
Clips completed tickets and invoices to booking cards and routes to other workers for Teletype transmittal or mails tickets to customers.
Computes total daily fares, using adding machine, to compile daily revenue report.
Provides initial problem identification, documents issue in detailed manner, and shares possible solution with users at first contact. If unable to resolve problem, routes issue to the responsible group for resolution.
Troubleshoots expertly network connectivity/access problems and typical office environment desktop applications.
Work directly with members of the other technical services teams on issues and support related to those systems.
Provide weekly written updates on status of current calls, open issues and projects.
Support Outlook 2003/ 2007/ 2010 for Exchange Email system and iPhone/RIM Blackberry Devices.
Instruct users in problem reporting and service request procedures.
Notifies team members and management of any system outage
Records management clerical procedure.
Store and retrieve records and documents.
Apply retention and disposal schedules according to established policies and procedures.
Answering telephone calls and making the appropriate transfers.
Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
Meet and greet clients and visitors.
Create and modify documents using Microsoft Office.
Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
Maintain hard copy and electronic filing system.
Sign for and distribute UPS/Fed Ex/Airborne packages.
Research, price, and purchase office furniture and supplies.
Coordinate and maintain records for staff office space, phones, parking, company credit cards and office keys.
Setup and coordinate meetings and conferences.
Perform interviews to all applicants for neither local and overseas employment.
Maintain and distribute staff weekly schedules.
Collect and maintain PC inventory.
Support staff in assigned project based work.
undergraduate