Store Manger
Life Pharmacy
مجموع سنوات الخبرة :12 years, 7 أشهر
• Complete store operational requirements by scheduling and assigning employees; following up on work results.
• Maintaining store staff by recruiting, selecting, orienting, and training employees.
• Maintaining store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Ensuring availability of merchandise and services by maintaining inventories.
• Securing merchandise by implementing security systems and measures.
• Protecting employees and customers by providing a safe and clean store environment.
• Maintaining the stability and reputation of the store by complying with legal requirements.
• Maintaining operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Contributing to team effort by accomplishing related results as needed.
• Reaching sales targets and increasing profits
• Dealing with customer service issues such as queries and complaints
• Enhance staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sell products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepare reports by collecting, analyzing, and summarizing information.
• Maintain quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.
- Establishing, developing and maintaining business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.
- Making telephone calls and in-person visits and presentations to existing and prospective customers.
- Researching sources for developing prospective customers and for information to determine their potential.
- Developing clear and effective written proposals/quotations for current and prospective customers.
- Expediting the resolution of customer problems and complaints.
- Coordinating sales effort with marketing, sales management, accounting, logistics and technical service groups.
- Analyzing the territory/market’s potential and determines the value of existing and prospective customers’ value to the organization.
- Creating and managing a customer’s value plan for existing customers highlighting profile, share and value opportunities.
- Planning and organizing personal sales strategy by maximizing the Return on Time Investment for the territory/segment.
- Supplying management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas.
- Participating in trade shows and conventions.
- Resolving payment issues and collections.
• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Cold calling to arrange meetings with potential customers to prospect for new business.
• Responding to incoming email and phone enquiries.
• Acting as a contact between a company and its existing and potential markets.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information.
• Negotiating on price, costs, delivery and specifications with buyers and managers.
• Challenging any objections with a view to getting the customer to buy.
• Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.
• Reviewing own sales performance, aiming to meet or exceed targets.
• Gaining a clear understanding of customers’ businesses and requirement.
• Making accurate, rapid cost calculations and providing customers with quotations.
• Attending team meeting and sharing best practice with colleagues.
• Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
• Making accurate, rapid cost calculations, and providing customers with quotations.
• Negotiating the terms of an agreement and closing sales (retail/wholesale).
• Gathering market and customer information and providing feedback on future buying trends.
• Representing the organization at trade exhibitions, events and demonstrations.
• Negotiating variations in price, delivery and specifications with company's managers.
• Liaising with suppliers to check on the progress of existing orders.
• Reviewing own sales performance, aiming to meet or exceed sales targets.
• Identifying new markets and business opportunities by visiting clinics and companies to promote services offered.
• Findings ways to make available almost every client/customer's requirements to make sure each need is served.
• Identify potential clients and establish rapport among them and decide what discounts to apply for quotations on client's requirements ensuring sales, loyalty, and good business relationship
• Training new staffs to be deployed to newly opened outlets.
• Making sure that the best customer service is being done (phone, email, walk-in) to ensure customer satisfaction and loyalty.
• Provide client support and technical issue resolution via phone.
• Configuration of client's equipment to connect to the Internet
• Configure software to connect to Internet application servers.
• Provide training to clients in the use of system and applications as related to Internet.
• Obtain general understanding of OS and application operations related to company offered services.
• Identify and correct or advise, on operational issues in client computer systems
• Achieve consistent growth of sales targets in assigned hospital territories by identifying opportunities and expanding the customer base while maintaining existing businesses.
• Execute territorial management through sales report analysis and market intelligence and develop clear, actionable and measurable sales plans and tactics.
• Display a good understanding of customers' needs and requirements and effectively communicate product benefits and address customer concerns.
• Participate in marketing events and conduct talks for Healthcare Professionals.
• Achieve consistent growth of sales targets in assigned hospital territories by identifying opportunities and expanding the customer base while maintaining existing businesses.
• Execute territorial management through sales report analysis and market intelligence and develop clear, actionable and measurable sales plans and tactics.
• Display a good understanding of customers' needs and requirements and effectively communicate product benefits and address customer concerns.
• Participate in marketing events and conduct talks for Healthcare Professionals.
• Provide client support and technical issue resolution via phone.
• Configuration of client's equipment to connect to the Internet
• Configure software to connect to Internet application servers.
• Obtain general understanding of OS and application operations related to company offered services.
• Managing and motivating a team to increase sales and ensure efficiency;
• Managing stock levels and making key decisions about stock control;
• Analyzing sales figures and forecasting future sales;
• Analyzing and interpreting trends to facilitate planning;-
• Responding to customer complaints and comments;
• Organizing special promotions, displays and events;
• Promoting the organization locally by liaising with local schools, newspapers and the community in general;
• Dealing with sales, as and when required.
• Clearly demonstrate safety and emergency procedures, such as the use of oxygen masks or life jackets.
• Make sure passengers comply with federal regulations before take-off, such as fastening seat belts.
• Reassure passengers during situations, such as turbulence.
• In case of passenger distress, administer first aide.
• Greet customers, make recommendations and answer questions regarding food and beverages.
• Prepare and serve foods at customer's tables.
• Maintain clean and organized service areas and equipments.
Training Attended
Smart Bro DSL /Product Training, ePLDT Ventus Inc. - Dumaguete City, Philippines
Bachelor of Arts, Major in Sociology (Undergraduate) Silliman University, Dumaguete City, Philippines