HR Manager
122Apps
مجموع سنوات الخبرة :19 years, 10 أشهر
- Lead the organization’s human resources operations, where a new system was put in place to support the growing number of employees.
- Update the company's internal policies and procedures to ensure smooth workflow in compliance to the Egyptian Labor Law.
- Build employees' personal files system to ensure compliance to labor and social insurance law.
- Enhanced recruitment process and quality of hiring through increase in sourcing channels and implementation of time to fill concept.
- Designs the selection matrix for choosing the optimum recruitment channel and recruitment source.
- Monitors and constantly reduces the costs of the recruitment process.
- Sets the social media communication strategy for different job profiles and functions in the organization.
- Oversee payroll, review, validate and implement the benefits program such as medical coverage, mobile allowance, etc., on all employees, each in his/her level to guarantee the levels equalization.
- Conducts annual salary survey and develop salary budget.
- Identify training needs by evaluating strengths and weaknesses.
- Assess training effectiveness to ensure on corporation of taught skills and techniques into employees work.
- Acclimate new hires to the business and conduct orientation sessions.
- Monitor performance evaluation program as necessary.
- Evaluates reports, decisions, and results of department in relation to established goals and recommends new approaches.
- Develop and maintain effective organization of responsibility, including efficient coaching, workflow patterns, and performance standards.
- Lead the organization’s human resources operations, where a new system was put in place to support the growing number of employees.
- Update the company's internal policies and procedures to ensure smooth workflow in compliance to the Egyptian Labor Law.
- Build employees' personal files system to ensure compliance to labor and social insurance law.
- Enhanced recruitment process and quality of hiring through increase in sourcing channels and implementation of time to fill concept.
- Oversee payroll, review, validate and implement the benefits program such as medical coverage, mobile allowance, etc., on all employees, each in his/her level to guarantee the levels equalization.
- Conducts annual salary survey and develop salary budget.
- Identify training needs by evaluating strengths and weaknesses.
- Assess training effectiveness to ensure on corporation of taught skills and techniques into employees work.
- Acclimate new hires to the business and conduct orientation sessions.
- Monitor performance evaluation program as necessary.
- Evaluates reports, decisions, and results of department in relation to established goals and recommends new approaches.
- Develop and maintain effective organization of responsibility, including efficient coaching, workflow patterns, and performance standards.
- Plan, direct and manage the performance of all internal operations. So, as to maintain and develop business growth in accordance with the overall
strategy.
- Managing the organization operation, by tackling all the areas of potential cost saving.
- Ensure at all times, that all defined KPIs are met to support the delivery of quality standards and customer satisfaction targets.
- Following up on current and prospecting new clients.
- Creating and maintaining strong relationship with existing clients.
- Ensuring all aspects of daily operations for All Company’s Projects are running effectively and efficiently.
- Develop, implement and maintain effective internal Quality Assurance on all processed fields of business deliverable.
- Ensure meeting the staff productivity standard.
- Keeping accurate records of discussions or correspondence with customers.
- Supervise the human resources and the admin team.
- Build employees' personal files system to ensure compliance to labor and social insurance law.
- Follow up in recruitment and placement of required staff.
- Establishment of organizational structure, delegation of tasks.
- Oversee payroll, review, validate and implement the benefits program such as medical coverage, mobile allowance, etc., on all employees, each in his/her level to guarantee the levels equalization.
- Acclimate new hires to the business and conduct orientation sessions.
- Establish work schedules.
- Track each team member’s performance.
- Ensure smooth running of the CEO’s office operations.
- Assist the CEO on daily administrative tasks.
- Monitor and action emails addressed to CEO and interacting with high profile visitors in his absence.
- Maintain an efficient filing and trace system, both in hard copy and electronic format.
- Organizing and attending various meetings and keeping track of meeting minutes.
- Ensure job descriptions for recruited vacancies include the right skills and competencies needed to do the job.
- Work with department managers to develop job descriptions and announcements, post advertisements in a variety of online recruiting
sources.
- Recommend creative and alternative advertising venues and strategies.
- Review online applications, evaluate qualifications, conduct pre-screen interviews, coordinate pre-employment tests if required and develop a
short list of potential candidates.
- Present fully-screened qualified candidates to department managers in a timely manner and coordinate interviews.
- Manage candidate interview results and provide candidates feedback on interview results as appropriate.
- Participate in the offer process including negotiating offers with candidates.
- Build and maintain database of qualified professionals to rapidly respond to talent management needs.
- Maintain and improve communication channels between
CS department and other departments to ensure smooth work
operation.
- Motivate and develop team members to meet business
objectives.
- Setting work schedule for customer service team and
evaluation their performance.
- Develop all needed reports to be submitted to the Direct
Manager.
- Keeping accurate records of discussions or correspondence
with Customers.
- Monitoring service quality of the team.
- Handling clients’ complaints and solve them.
- Report the clients'' complaints to the appropriate departments.
- Follow up on the complaints till solved.
- Creating individuals/institution’s real account.
- Activate real and demo accounts.
- Make the final revision for all the new contracts.
- Handel all HR and Administrative function.
- Ensures the smooth running of the MD office operations.
- Organizes the daily schedule of the MD.
- Meets and greets clients and visitors of MD.
- Attends executive meeting, take and distribute the minutes of
meeting.
- Maintain hard copy and electronic filing system to Create and
modify documents
- Ensures protection and security of files and records.
- Deals with a wide range of human resource issues.
- Monitor the monthly reports through receiving required reports
from the different Business Units Managers.
