IVR helep desk modarator and data enumurater
EATA
Total years of experience :2 years, 8 Months
IVR (Interactive voice replay) helpdesk Moderator and data Enumerator at Ethiopian Agricultural Agency (ATA)
Tested and commented on the new IVR web based system before ground for pilot to the system developers located in India.
Provided training to the forum users together with the system implementers and others.
Facilitated the flow of information between farmers and experts.
Regularly view and manage content in the inbox of newly recorded messages and enter details about the caller (name, location), specify tags.
Responsible of assigning messages to expert responders; approve responses to be routed back to callers
Set call schedule; view responders’ message queues: assigned, not responded, deferred, passed
Review responder statistics: number of questions, number assigned, number of responses, avg. responses/question, avg. response time.
February 15 to March 15 Mentoring and coaching officer for ILO Under digital opportunity trust Ethiopia.
To give facilitation, coaching and ReachUp! TOT for TVET trainers
Delivered the modules in a professional way
Ensured the trainees practice facilitation and coaching following the right principles
Ensured the trainees understand the ReachUp! modules and are able to deliver themselves with some guidance
Mentor and give support to the TVET trainers to enable them efficiently prepare, deliver the ReachUp! and give them appropriate constructive feedback.
Coached the TVET trainers
Demonstrated professional mentorship
for international business machine (IBM) corporate service crop team under Dot Ethiopia.
Assisted IBM corporate service corporation team in their engagement with host organization.
Translated different documents given by host organizations.
May 2013 to November 2015 training facilitator at leverage consultancy.
Coached data collectors for Agricultural transformation agency on input tracking system (Terra) in west shewa zone and facilitated trainings on input tracking system in Adama and Wolayita.
Facilitated trainings on ICT and educational management information system(EMIS) for the project connect for change(it’s a project by development expertise center) for 25 elementary schools in west shewa, jimma, North shoa, north west shoa and illu babur.
Delivered a training on output tracking system with Apposit( they are system developers) in Becho union.
Worked on IVR (instance voice replay: it is a mobile system for agricultural information) and introduced in a campaign for users in oromiya(west shoa, East shoa, jimma, Illubabur, Welega, Bale, Arsi and north west shoa and SNNPR(wolaiyta zone, Hadiya zone, Silte zone, Sidama zone, Kambata and Tambaro zone, Halaba special woreda and Gamo goofa zone)
Worked on CSI (climate smart initiative
for international business machine (
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