Assistant Service Manager
German Expert Automotive Company
Total years of experience :14 years, 4 Months
Oversee operations in an auto service unit to ensure compliance with quality standards
Contact clients and convince them to bring vehicles to their unit for repairs
Oversee the inspection of automobiles to identify faulty components and facilitate process
for repairs
Supervise the activities of automotive service technicians to ensure efficient job
performance and timely repairs
Conduct price negotiations with clients to reach a favorable bargain for both management
and client
Oversee the hiring and training of an effective auto service team
Maintain accurate record of all accounts and relevant financial information
Monitor inventory to regulate and ensure availability of required vehicle parts
Ensure automotive service staff comply with environmental laws and regulations
Oversee the procurement of vehicle parts, automotive equipment and various other items
required in an auto service department
Evaluate the performance of automotive service staff in order to acknowledge efficient
employees and guide underperforming ones
Listen to client complaints and assist in addressing their issues and resolving challenges
Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health
and safety laws
Assign and schedule work duties to auto service staff according to their skills
Follow up customers to obtain feedback and ensure they are satisfied with received service
chedules service appointments and verify Customer Details & vehicle information.
• Conduct health check by checking all the vehicle systems are all function properly.
• Perform Customer Vehicle Road test in case if there is any noise concern or up normal operation
happened while driving customer to confirm the customer concerns.
• Checking vehicle from underneath at the pre check interactive reception.
• Ensuring that customer concerns are recorded properly so that the Technician can fix it Right at First Time.
• Responsible for job allocation and job flow in the workshop including job scheduling and labor allocation for day to day operations.
• Supervises planned and unplanned maintenance activities performed by the subordinates and contractors.
• Identify potential opportunities to increase the workshop revenue and manage the development
of the new system.
• Time Motion study to measure & improve workshop productivity and service processes lines.
• Verify the required spare parts, repair procedure& labor charge with the workshop team leader
& Job controller.
• Contact customer for explanation of the technical root cause of the vehicle concern & how it will be fixed & Conduct price negotiations.
• Follow upon the work-in-progress and regular update to the customers.
• Ensure that final inspection & Quality Test has been carried out.
• Follow up customers to obtain feedback and ensure they are satisfied with received service & highest Customer Satisfaction.
• Schedules service appointments and verify Customer Details & vehicle information in order to confirm the appointment.
• Greets customers at the reception area, Guide customer to my desk & offer the Customer a drink.
• Conduct vehicle health check by checking all the vehicle systems are functionally working and checking vehicle body free from any scratches or damage by taking photos and attached with the Repair Order to be signed by the customer.
• Ascertains automotive problems and services by listening to customer's Concerns & description of symptoms.
• Perform Customer Vehicle Road test in case if there is any noise concern or up normal operation happened while driving customer to confirm the customer concerns.
• Checking vehicle from underneath at the pre check interactive reception for suspension Condition, any oil leakage or coolant in front of the customer by taking photos and attached to the Repair Order to be sure from the vehicle condition & build a strong trust bond with the customer.
• Ensuring that customer concerns are recorded properly so that the Technician can fix it Right at First Time.
• Issue Vehicle induction report (Repair Order) & related work order after review the vehicle maintenance History.
• Advice customer if there is any periodic service that should be done while performing the inspection & maintenance process, not only service to be recommended but also upselling car care products like Fuel injectors Cleaner, Engine Flushing to be done while performing service or any maintenance issue related to the customer concern.
• Conduct fault identification IAW customer input & develop the work scope required including Parts & Labor Cost estimation.
• Perform pre wheel alignment check to check the vehicle wheel alignment condition by receiving a pre wheel alignment check report from my team leader in case of the vehicle need alignment I inform the customer by phone & take approval to perform wheel alignment.
Communicate with the after sales manager to develop strategies to ensure dealers understand the need for upgrading their facilities.
* Create pleasant work atmosphere.
* Determines the training needs for technician to keep improving their skills.
*Achieving high target in technician level and service productivity.
*Create a good team work atmosphere
*Upgrade the center grade
* Supervisor at all of reciption operations and follow the customer satisfaction to put our hand on the miss point according the customer openion.
Mechanical and Process Engineering
