Customer Service Assistant
SM Mart Inc
Total years of experience :11 years, 2 Months
2006 - 2012 Customer Service Assistant
SM Mart Inc. - SM Harrison
Manila, Philippines
• Handled different accounts of Telephone Companies, Utilities Billing, Credit Cards Bill, Insurance Payment.
• Assisted customers with billing account problems (payment status of other Telcos and providing our valued customers instructions on how fixed their problems.
• Assigned to send Data payment to SM Head Office to post all payment collections and to communicate via Lotus Notes to the Head office officer to ensure safe filling of necessary Documents.
• Responsible to deposit the collected money to our accredited Bank.
2004 - 2006 Cashier
Counter Department
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Offer customers carry-out service at the completion of transactions.
• Process merchandise returns and exchanges.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Resolve customer complaints.
• Sort, count, and wrap currency and coins.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Cash checks for customers.
• Keep periodic balance sheets of amounts and numbers of transactions.
SM Mart Inc. - SM Harrison
Manila, Philippines
2002 - 2004 Sales Assistant / Display Coordinator
Children's Wear Department
SM Mart Inc. - SM Harrison
Manila, Philippines
Prior to this experience, I worked also as a sales assistant in Children's Wear Department and the management trained me as an official Display Coordinator of the department in handling visual display. I worked at the same company but different nature of work in different department as the management assigned me. I became teller who processes the bills and payment of our customers, and I'm also a cashier who processes customer's purchases inside the department store. This experience became my stepping stone in customer relations and service. I'm a hardworking person, flexible and effective employee who contributes best service that I can give for the continuous success of the company as well as for my own development.
Secondary 2001 - Telbang National High School Alaminos, Pangasinan, Philippines
Primary 1997 - Sual Central School Sual, Pangasinan, Philippines
