Total Years of Experience: 16 Years, 2 Months
January 2016
To July 2017
HR Officer
at Nails Ladies Beauty Center
Location :
United Arab Emirates - Abu Dhabi
• Responsible in the Recruitment of Office Staff Members as well as Nail Technicians, Masseuses, Waxers and other Staff Needs of the Company;
• Conducts New Hire Orientation/Induction on topics not limited to Compensation, Benefits, Regularization and the like;
• Responsible in Manpower Deployment as needed by Branches;
• Responsible in making the Monthly Schedules of all the Branches from Reception to Technicians to Helpers, making sure that each Salon is well manned daily, weekly and monthly;
• Ensures that the Attendance Management System at hand is checked daily;
• Responsible in conceptualizing, creating and/or updating Human Resource policies and procedures compliant to existing UAE Labor Laws, Coaching Modules, Subject Matters relevant to improve existing programs for the betterment of hiring processes and the output of such hiring;
• Responsible in leading the Monthly Branch Meetings for alignment of Processes and Protocols, of Trainings and other memorandums;
• Responsible in the Annual Appraisal of Employees;
• Responsible in ensuring legal compliance by monitoring and implementing applicable human resource state requirements, conducting investigations and the like.
• Conducts New Hire Orientation/Induction on topics not limited to Compensation, Benefits, Regularization and the like;
• Responsible in Manpower Deployment as needed by Branches;
• Responsible in making the Monthly Schedules of all the Branches from Reception to Technicians to Helpers, making sure that each Salon is well manned daily, weekly and monthly;
• Ensures that the Attendance Management System at hand is checked daily;
• Responsible in conceptualizing, creating and/or updating Human Resource policies and procedures compliant to existing UAE Labor Laws, Coaching Modules, Subject Matters relevant to improve existing programs for the betterment of hiring processes and the output of such hiring;
• Responsible in leading the Monthly Branch Meetings for alignment of Processes and Protocols, of Trainings and other memorandums;
• Responsible in the Annual Appraisal of Employees;
• Responsible in ensuring legal compliance by monitoring and implementing applicable human resource state requirements, conducting investigations and the like.
February 2012
To October 2015
HR Officer
at Convergys Philippines
Location :
Philippines
• Supervised a cluster of transition teams and their Transition Consultants by being involved with Hiring Process conducting but not limited to:
o Organizing Validation Interviews, pre employment checks on short listed candidates
o Conducting New Hire Orientation/Induction on topics not limited to compensation, benefits, regularization and the like
o Conducting Communications and Culture Training/Product Specific Trainings;
o Overseeing the management of personnel records
o Making sure that the New Hires are well assisted on On the Job Trainings by their Supervisors/Team Leaders;
o Supporting the Line Managers in terms of correct policies and procedures
o Ensuring that Training and Development Courses are updated and are attended by employees thru workshops, briefings and the like to maximize personnel’s potential;
o Ensuring that appraisals of employees eligible for regularization or not be conducted in accordance with the Labor Laws
• Responsible in conceptualizing, creating and/or updating Human Resource policies and procedures compliant to existing Labor Laws, Coaching Modules, Subject Matters relevant to improve existing programs for the betterment of hiring processes and the output of such hiring;
• Ensures legal compliance by monitoring and implementing applicable human resource state requirements, conducting investigations;
• Responsible in the Distribution of the New Hires being mindful of their strengths and opportunities complimenting those existing employees’ strengths and opportunities by working closely with Production Team Leaders/Supervisors thru Side by Side, Coaching, Quick Fire Feedback to creating Development Action Plans for their career growth in the future.
o Organizing Validation Interviews, pre employment checks on short listed candidates
o Conducting New Hire Orientation/Induction on topics not limited to compensation, benefits, regularization and the like
o Conducting Communications and Culture Training/Product Specific Trainings;
o Overseeing the management of personnel records
o Making sure that the New Hires are well assisted on On the Job Trainings by their Supervisors/Team Leaders;
o Supporting the Line Managers in terms of correct policies and procedures
o Ensuring that Training and Development Courses are updated and are attended by employees thru workshops, briefings and the like to maximize personnel’s potential;
o Ensuring that appraisals of employees eligible for regularization or not be conducted in accordance with the Labor Laws
• Responsible in conceptualizing, creating and/or updating Human Resource policies and procedures compliant to existing Labor Laws, Coaching Modules, Subject Matters relevant to improve existing programs for the betterment of hiring processes and the output of such hiring;
• Ensures legal compliance by monitoring and implementing applicable human resource state requirements, conducting investigations;
• Responsible in the Distribution of the New Hires being mindful of their strengths and opportunities complimenting those existing employees’ strengths and opportunities by working closely with Production Team Leaders/Supervisors thru Side by Side, Coaching, Quick Fire Feedback to creating Development Action Plans for their career growth in the future.
May 2004
To March 2009
Sales Supervisor
at Cyber City Teleservices Ltd.
Location :
Philippines
Supervisor of Dell Extended Services-Outbound/Inbound, Philippines doing administrative, ministerial and coaching jobs for an Outbound/Inbound Team consisting 15-20 agents.
Sales Agent Coach IV, teaching/training product knowledge and selling skills and other information as directed by Dell Executives and Cyber City Management on Client Directives and other Policy Changes at the same time take calls for the project to be updated with the product sold and with other concerns as well so as to teach it to agents being handled.
Started as Inbound and Outbound agent, able to process orders for customer’s warranty for their Dell Computers, address customer services concerns and technical support problems as well.
Sales Agent Coach IV, teaching/training product knowledge and selling skills and other information as directed by Dell Executives and Cyber City Management on Client Directives and other Policy Changes at the same time take calls for the project to be updated with the product sold and with other concerns as well so as to teach it to agents being handled.
Started as Inbound and Outbound agent, able to process orders for customer’s warranty for their Dell Computers, address customer services concerns and technical support problems as well.
June 1995
To March 2001
Instructor V
at Systems Technology Institute College Baguio
Location :
Philippines
Instructor 5 of 2000 Teacher’s Evaluation.
Acted as Organizer and Assistant for Formative Evaluation of Newly Hired Faculty Members for School Year 2000.
Taught subjects ranging from History, Political Science, Family Planning to Social Sciences.
Handled Student Body Organization for School Year 1997-1998
Member of the Organizing Team for school events and programs.
Acted as Organizer and Assistant for Formative Evaluation of Newly Hired Faculty Members for School Year 2000.
Taught subjects ranging from History, Political Science, Family Planning to Social Sciences.
Handled Student Body Organization for School Year 1997-1998
Member of the Organizing Team for school events and programs.
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