Billing Coordinator
United Development Company (UDC) - The Pearl Qatar
Total years of experience :4 years, 8 Months
Maintaining a comprehensive record system for billing accounts and related documents, ensures customers account information is accurate and up to date.
Assists customers with their inquiries and concerns, coordinating with other departments in relation to the billing system and associated data
Preparing and processing all invoices for assigned customers.
Preparing billing registers, cash receipts reports, adjustment records and other regular reports.
Receiving and handling telephone calls, visitors and correspondence related to billing activities
Invoice and credit memo account distribution through billing system
Dispatch of bills to the customers
Ensure the smooth workflow in the department and prioritize work as required
Performs related work as directed by the Senior Billing Coordinator
Provided first level technical support for UK’s largest home broadband network. Assisted in troubleshooting related to wired and wireless connections. Resolved internet connectivity issues
Provided Inbound Customer Service with product and service information. Identify, research, and resolve customer issues using the computer system. Research misapplied payments and billing issues.
Handling Inbound Customer service department for Barclays Retail Banking. Helping customers to conveniently operate & manage their Barclays accounts over the Internet.
Handling inbounds calls queries relating to Credit cards and respond to customer requests.o Work involved taking calls from diverse customers and providing instant solutions.
