Key Accounts Manager
Zomato
مجموع سنوات الخبرة :8 years, 3 أشهر
- Fundamentally Developing and maintaining relationships within major and all key clients and companies with equal priority.
- Developing/Studying a complete understanding of key account needs.
- Anticipating key account changes, market fluctuations, trends, and suggest improvements or a different style of approach to the customers.
- Managing communications between key clients and internal teams.
- Strategic planning to improve client performance in terms of growth.
- Negotiating contracts with the client and establishing a timeline of performance.
- Working with advertising, logistics, marketing, operations, and Associates from other departments dedicated to Clients to ensure the highest standards of service are delivered.
- Collaborating with the Client to maximize profit by up-selling or cross-selling.
- Planning and presenting reports on account progress, goals, and quarterly initiatives with team members, stakeholders.
- Analyzing client data to provide customer relationship management.
- Expanding relationships and onboarding new partners on Zomato.
- Resolving key client issues and complaints.
Preparation of asset, liability, and capital control account entries by compiling and analyzing account information.
Daily Sale recording, analyzing and documenting of Different venues.
Communicate with various vendors and service providers for better quality products with cost in mind.
Audit Restaurant stocks and running of operation during monthly scheduled and surprise visits.
Cost Control and Management.
Inventory management and stock management.
Tracking/ Issuing/ Clearance of payments
Documents financial transactions by entering account information. Recommends financial actions by analyzing accounting options.
Customer Service (All Departments) Responsibilities:
Enquiry Management (E-mail, Telephone, F2F): Providing up to date information to customers; Meet & Greet new students enrolling for a session
Feedback and Complaints: Being the first point of contact regarding all (written & verbal) complaints and feedback.
Front Office Branding & Display of Materials: Ensuring up to date notices/posters/flyers are kept and that they must be corporately branded and linguistically accurate; maintaining a clean and tidy office.
Mail Management: Taking responsibility for collecting and logging incoming mail
Handling Finance and I.T tasks: Handling cash according to Essential Finance and daily reconciliation; collecting income against different heads (Exams Registration, Teaching Centre registrations, Attestation, Staff repayments).
Verification Services: Explaining the verification procedure, collecting the required fee, providing the certificate stamp, once verification is received.
Events and Activities: Being appointed to different BC events/activities (on-site or off-site); Monitoring and following up on any issues at the venue.
Customer Services (Teaching Centre):
Regular and Extended Registration process (Placement Testing)
Handling student issues
Filing and data entry of placement test details, for Marketing.
Customer Services (Examinations):
Enquiry Handling
Exams Registration (IELTS/UK Universities Exams/UK Professional Exams)
Results Collections (IELTS TRF/Statement of Entry/Statement of Results/Certificates)
Additional Exam Services (Enquiry on Results/Refunds/Transfers/Extra TRF)
Work closely with Human Resources Team, Regional Staff, Examinations Department, Teachers
Support the administration with daily needs and requirements.
Gather feedback from staff and employees
Manage, maintain and monitor stock of office resources
Report faulty machinery or any irregularities at workplace
Scan, process and document Invoices of daily Income and Expenditure
Manage courier and postal services