Network Services Operations Team Leader
LINKdotNET
Total years of experience :14 years, 8 Months
• Mentoring team members and prepare handover sessions
• Task assignment and auditing.
• Drive technical interviews for candidates
• Report to management current projects and services status
• Maintenance and support of different LDN services
• New services implementation, and contacting vendors for support
• Implement new VoIP customers
• Enhancing workflows between network service operations team and other teams.
Oct. 2010 - current: Service Network Operations Sr. Engineer at LINKdotNET co.
Responsibilities: • Maintenance and support of existing internet services as example: DSL, and WIFI
• Triple-Play project for compounds
• Network performance project
• Third-level support for LDN Network services and for Juniper "Session and resources control" device (SRC)
• New services implementation, and contacting vendors for support
• Juniper SRX Firewall configuration and support
• Preparation and Designing hosted VOIP projects.
• Implementation and support of Hosted call center and IP telephony over Cisco UCS
• New DataCenter implementations over cisco UCS
• Implementing and supporting LDN data center services (switching, virtualization and storage)
• Hosted IP telephony
• Hosted IP contact center
• LDN data center migration
• Gated Communities servicing
Oct. 2009 - Oct. 2010: Core Network Engineer at LINKdotNET co.
Responsibilities: • Hardware troubleshooting and testing, and H/W maintenance cycle ownership
• Traffic engineering and QoS configuration
• Support for caching servers
• Juniper "Session and resources control" device (SRC) support
• Core network third-level support and contacting vendors for higher level support.
• Network expansion
• Core network high availability
2004-2009: Faculty of Engineering- Ain Shams University. Bachelor of Communication and Electronics Grade: Excellent 87% with degree of honor Graduation project: Physical layer simulation for Media FLO system Project grade: Excellent Elective courses: DSP, VLSI, Analog integrated circuits, Information theory, Mobile communication Self-study courses: MATLAB, C++ programming language