Collection Supervisor
Majid Al Futtaim
Total years of experience :15 years, 0 Months
A competent result oriented professional with extensive experience in Credit Cards Collections, Risk Management and Training.
Currently Managing the 30, 60 & 90 dpd portfolio
Launching processes and policies involved for the same
Analyzing applications and giving quality and timely feedback to the Risk team.
Training the team on new systems and other refresher courses.
Recruiting and interviewing candidates.
Evaluating staff on talk off and guiding them on the same
Tracking daily productivity/ effectiveness and preparing score sheets.
Strong communication, collaboration & team building skills
Possess a clear knowledge of Industry and Market trends.
Specialties:Expert on systems such as CWX, Vision Plus. Certified trainer for Power Card System
• Responsible for contacting debtors by phone and written correspondence at their mail address /residence and place of employment
• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment
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• Record information about financial status of customers and status of collection efforts
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• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
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• Perform skip tracing activities, like tracing whereabouts of debtors which are unknown. Being proactive by calling personal references, neighbors, other creditors or search public records to obtain debtor information.
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• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
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• Contact customers by telephone or in person to determine reasons for overdue payments and provide suggestions in debt clearance and also review the terms of sales, service, or credit contracts.
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• Perform credit analysis, Analyze the risks and credit worthiness of accounts with moderate to high exposure.
• Recommend specific terms and conditions assigning dollar credit limits and risk ratings.
• Evaluate and report to senior management special issues related to account risk, industry risk, and country risk.
• Interface with the sales departments to provide value added information for the accomplishment of their business goals.
• Follow delinquent accounts and implement the appropriate steps for collection.
• Prepared balance sheet and income statement analysis, ratio trend analysis, business and industry risk analysis, management assessment, and cash flow analysis.
• Monitored on-going credit worthiness of established credit limits and advise actions to reduce risk for marginal accounts.
• Seeking approval memo from management on behalf of customers.
• Responding to customers’ letters
• Credit card Recovery
• Analyzing customer’s debt and giving advice on credit card repayment.
• Maintaining the existing relationship the customer has with the bank.
• Giving report on the customer’s credit card activities.
• Following up on customer who has defaulted in paying back their debt
• Monthly Collection of cash to resolve delinquent credit card accounts
• Getting delinquent accounts out of the delinquent state monthly
• Resolving delinquent accounts monthly fully or partially
• Handling debt restructuring requests requested by customers