Nikhilesh Mall

• Serves as Vice Chairman/Chair of the Executive Council representative and represents the College in dealing with staff, faculty, students, alumni, trustees and the public.
• Co-coordinating with Heads of Departments on various reports and follow-up on academic / academic support services matters.
• Delivering exceptional customer service through phone, email, and in-person interactions, maintaining a professional and tactful demeanor at all times
• Use a high degree of judgment and discretion in the handling and maintenance of materials of a confidential and/or sensitive nature.
• Organizing meetings, handling bookings, invites, agendas, documentation, and producing accurate meeting minutes.
• Providing administrative support for quality processes such as Academic Reviews, accreditation, and submissions to educational authorities
• Completing various general administrative tasks, including document scanning, copying, and arranging courier services
• Arrange and handle all logistics for Board meetings and events, schedule meetings, draft agendas, develop, compile, and distribute presentation materials and record meeting minutes on behalf of Board Secretary. Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters.
• Act as a "barometer, " having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO's needs in advance of meetings, conferences, etc.
• Manage petty cash reimbursements and reconciliation.
• Maintaining School records, including finance/requisitions, accreditation documentation, and adjunct staff files
• Providing leave coverage for fellow Executive Assistant team members as assigned, ensuring continuity of support.
• Make travel arrangements and booking accommodation for executives.

• Gather client requirements and implement them in Cvent’s event management software.
• Communicate with the client and review the initial implementation with them and make required changes.
• Provide suggestion to the client to improve the overall result of the implementation and help client meet their goals.
• Understand project goals, objectives, products, services and identify constraints, risks by working with the project team and stakeholders.
• Offer best practice tips to clients in an eort to boost their meeting attendance via Cvent’s marketing engine.
• Document all communication with the client in Cvent’s CRM software.

Carried out defined tasks as a dedicated member of the administration team, providing high-level support to students and assisting with all major Service activities.
• Served as the primary point of contact for students visiting/contacting the administration team, expertly managing inquiries and effectively routing them to appropriate colleagues when necessary.
• Prepared and sent letters, email communications, and correspondence to students on behalf of the HoD, including recommendation/reference letters
• Contributed to the planning, preparation, and execution of various Registry and Academic Support events, including induction, enrollment, course registration, and graduation
• Accomplished other duties as assigned, actively supporting the mandate and goals of the Registry and Academic Support Directorate and the broader University.
• Offered comprehensive information about a wide range of student services, including enrolment, exams, ID cards, transcripts, certification letters, graduation applications, and general inquiries.
• Provided essential assistance with University enquiry management systems, including managing SSC webmail, Student Services helpline.
• Played a crucial role in supporting Graduation ceremonies and events, contributing to the success and smooth operation of these important milestones.
• Actively participated in updates to the Student Records System, ensuring the accuracy and quality of data in accordance with established standards.
• Ensured the delivery of professional customer service, consistently maintaining a positive and helpful approach in interactions with students.
• Successfully fulfilled requests for transcripts, letters, attestation, and other academic services, effectively meeting student needs.
• Demonstrated a commitment to maintaining the confidentiality of University and student records, adhering to strict privacy standards.
• Handling course withdrawal and postponements.
• Taking minutes of the meeting, etc.
• Undertook additional duties as assigned to actively contribute to the goals and mission of the Registry and Academic Support Directorate.

• Locating and notifying customers of delinquent accounts by mail or telephone to solicit payment. • Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise. • Recording information about financial status of customers and status of collection efforts. • Performing various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers. • Negotiating credit extensions when necessary. • Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Customizing channel packages for customers and presenting adequate offers.
• Forming authentic connections with internal/external partners through persuasiveness and motivation.
• Delivering transformational results within a fastpaced, ever changing environment.
• Generating new business by contacting potential customers and selling one or more services.
• Contributing innovative and creative ideas to drive the satisfaction. Loyalty and retention of our Customers in a supportive and rewarding environment.
• Resolving & answering customer’s queries about products, prices, availability, product uses and credit terms.