Accommodation And Housing Manager
Royal Private Affairs
Total years of experience :10 years, 7 Months
Oversaw a high standard of housekeeping service, maintenance works, accommodation
booking and occupancy, food & beverage service, training & management, reception &
customer service, purchasing & inventory control, accounting & budgeting, entertainment &
activities, and quality control.
• Ensured clean and organized bed, bathroom, dormitories and common areas
• Maintained records and responds to the guests’ related concerns
• Implemented check-in and check-out standard procedures
• Ensured accurate reservation information
• Assisted with transportation requests
• Maintained and updated occupancy
• Maintained engagement with the guest
• Conducted spot evaluation of the cleanliness
• Trained and developed staff
• Created specific task list for each position
• Ensured team morale and motivation
• Requested feedback and ideas from each staff
• Conducted performance evaluations
• Maintained files on all staff members
• Facilitated conflict resolution between staff
• Kept updated on labor laws
• Ensured that Laundry and dishes were properly washed
• Implemented regulations for safety and sanitation
• Ensured rotating schedule for deep cleaning each area of the hostel
• Requested rectification for all maintenance issues
• Ensured preventive and corrective maintenance of the hostel facilities
• Responded immediately to guest and staff feedback relating to broken or
malfunctioning items
• Identified and resolved problems with the facilities
• Maintained a good business relationship with external services provider
• Ensured inventory levels and places order on time for products and supplies
• Ensured that operating and capital expenditures were within the budgetary limit
• Created monthly reports on the entire hostel operations
• Organized and prepared time sheet for payroll
• Planned and maintained the desired atmosphere in the hostel
• Outlined standards of quality and devised a method to measure and evaluate
each one
• Audited regularly to ensure high standard of quality.
Directed, planned, organized, and coordinated activities of the team engaged in facilities
maintenance in the residential camp such as the accommodation, housekeeping, recreation,
laundry, and food services.
• Responded and resolved complaints effectively and immediately regarding
maintenance of accommodation and other facilities, which includes civil works,
plumbing, electrical, air-conditioning system, carpentry, housekeeping, laundry,
recreation, and food concerns
• Collected invoices and arranged payment of utility bills, and posts information in
record
• Monitored, controlled, and updated occupancy of the accommodation on daily basis
accurately
• Liaised between various sub-contractors
• Monitored, recorded, & reported daily camp check-in and check-out regularly to the
Administration Department
• Prepared, monitored, and controlled operating and capital expenditures.
Ensured pests are controlled in the entire housing accommodation and other
facilities
• Supervised camp workers engaged in such tasks as cleaning rooms, laundry, issuing
linens, and cooking & serving meals
• Ensured a perfect and healthy atmosphere in all houses and other facilities in the
camp by daily routine supervision
• Coordinated and implemented all paper works required for the complete operations
of the camp on daily and monthly basis, which entails tracking, logging, and
forwarding documents for processing
• Maintained up-to-date inventory of furniture, equipment, and other household items
• Completed written rooms evaluations daily and provide training to ensure that camp
attendants correct all deficiencies
• Planned food menu and purchases supplies for camp residents
• Ensured sufficient supply of water in the camp
• Monitored & checked domestic water analysis on daily basis
• Ensured regular collection and disposal of domestic waste and sewage
• Accompanied any camp resident requiring first-aid treatment and emergency medical
treatment as necessary
• Applied superior conflict resolution techniques if issues arise among camp occupants
• Inspected the internal and external fabric of the houses periodically, reporting and
rectifying any maintenance issues immediately
• Monitored & reported daily absences to the Administration Department.
• Provided support for residents in organizing house activities and social events
• Ensured sufficient stock of supplies such as linen, towels, and cleaning materials
• Monitored and implements the Rules & Regulations of the camp
• Ensured all company policies and procedures are being enforced and adhered to by
all camp staff and supervisors
• Completed staff performance evaluations
• Reported directly to the Senior Project Manager.
Directed, planned, organized, and coordinated the entire operational management of the
residential compound consisting of bachelor and family villas.
• Resolved issues and concerns relating to the welfare and well-being of the associates
with the utmost care and promptness
• Coordinated with the maintenance department directly regarding any facilities
maintenance requirements in writing
• Collected the utility bills relevant to all associates houses and submit them to the
Accounting Department
• Arranged the associates’ accommodation based on the policy framed by the company
• Monitored and updated the associates’ house occupancy list on a daily basis and
whenever required
• Controlled and monitored operating and capital expenditures
• Monitored and implemented fire and safety procedures
• Ensured a perfect and healthy atmosphere in all the associates’ houses through
regular and routines supervision
Kept a proper inventory of furniture and fittings and other equipment available in
each apartment
• Implemented the welcome formalities for the management personnel upon their
arrival and on their return from vacation
• Suggested and/or recommended the areas that could enhance associates’ comfort
and well-being
• Coordinated with Department Heads any concerns about associates
• Maintained the maximum operating standards and the Rosewood standard
• Established the Monthly Duty Rosters, prepared work schedules and submitted the
vacation plan
• Kept sufficient stock of supplies such as staff linen, towels, cleaning materials
• Monitored and maintained associates occupancy list on daily basis indicating the
vacant beds and rooms
• Ensured sufficient supply of water in bachelor and family Villas
• Requested the weekly requisition approved by Human Resources Manager and
maintained records
• Was responsible for proper distribution of associates’ linen
• Followed-up on associates notices and updates information
• Was responsible for training of the compound cleaners
• Reported to immediate superior of any unsociable or unlawful activities that take
place in the residential compound
• Retrieved the keys and the furniture and fittings in the respective accommodation
from the associates upon their departure from the hotel employment
• Communicated directly with Sports Centre relating to the recreational area and
activities
• Coordinated with the Group leaders and HR related to the arrival of staff
• Carried out surprise room inspections with the coordination of Security Department
• Checked the first aid boxes regularly and maintained sufficient stock.
• Kept control of the associates’ house keys
• Assisted the HR whenever required
• Checked all the staircases and fire exits are free of any items at all times
• Ensured to the cleanliness of the Gym, TV Rooms, and other community rooms within
the compound
• Checked the Gym equipment on a regular basis to see that is in good working order
• Carried out duties that may be assigned from time to time by superior.
• Recommended to the Human Resources Manager on the Matters of terminations,
hiring, transfers, drafts of associates evaluations and promotions falling within his
field of responsibility
• Reported directly to the Human Resources Director
Oversaw and coordinated all the activities relating to the management of all the facilities in
the residential camp such as accommodation, recreation, laundry, housekeeping, and food
services.
• Monitored the maintenance of the international staff camp including hygiene and
sanitation
• Supervised the cleaning and maintenance services performed by the external service
contractors
• Raised purchase requisition for the purchase of materials or purchased directly the
urgent materials for the maintenance works
• Prepared work-orders for maintenance works and followed-up with workshop for
execution and for proper completion, as well as maintains records of such works
carried out
• Followed-up with the utility technicians for the execution of maintenance works
• Prepared reports, memorandum, and correspondence
• Assigned accommodation based on the category or eligibility of employees
• Maintained Up-to-date inventory of furniture, equipment and other household items
belonging to the company, monitors their location and movement, and obtains
confirmation from respective residents
• Maintained in good order the sports facilities, laundry, and swimming pool
• Ensured pest control services are provided by the external service provider as
required
• Was responsible for the preparation and close monitoring of camp budget. Ensure
that the expenditure of materials, equipment and services to be within budgetary
limit and takes immediate corrective action
• Followed-up with the food catering contractor for the preparation and serving of
daily menu
• Monitored and implemented the quality, quantity, validity and availability of the food
supplied by the food catering contractor
• Monitored and implemented the cleanliness and orderliness of the dry, chilled, and
frozen food storage areas on daily basis
• Monitored and implemented the cleanliness and maintenance of the restaurant
facilities
• Ensured the dispatching of meals to the Palace and other project sites is on time and
in required quantities and good condition of food
• Assisted in organizing festivities and other events of the camp
• Arranged food delivery service and shopping for the company guests
• Carried out any other work assigned by the Human Resources & Administration
Manager.
Thesis successfully done.