Customer Service Representative
Ministry Of Foreign Affairs - Other
Total years of experience :8 years, 6 Months
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to customers.
• Perform customer verifications.
• Handling cash and giving change.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints details and actions taken.
• Communicate and coordinate with internal departments follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
• Follow communication guidelines, policies procedures.
• Greeting and welcome the guests in a friendly manner.
• Assist the guests with daily activities and shows happening.
• Helping the guests with appropriate information and location.
• Assisting with directions and locations the guests are in need of.
• Assisting the people of determination where need be.
• Managing the crowd to ensure their maximum safety.
• Collaborating with other departments to ensure all measures are observed.
• Scanning guests tickets and solving issues regarding the tickets.
• Welcoming guests in a friendly manner and pleasantly escort them to table.
• Take the orders and repeat for confirmation and provide the delivery timeline.
• Inform guests about the special items for the day and menu change if any.
• Suggest food and beverages orders and also up sell.
• Ascertain that all condiments are made available to guests along with their orders.
• Explain the menu to the guests and caution them on different ingredients.
• Respond to queries and specific concerns regarding services or guests preferences.
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests.
• Following health code standards with regards to the handling of food
• Have knowledge of types alcohols sold in the house and premium beers and their prices.
• Basic knowledge of worldwide alcoholic drinks i.e. Vodka, tequila, gin, rum, wine and whiskeys.
• Greet all guests pleasantly and escort guests to table.
• Taking and repeating the orders for confirmation.
• Punch order on the POS machine and make special requirements as guests needs.
• Brewing coffee latte art, Cappuccino, flat white, americano etc.
• Monitor all items and ensure timely submission to kitchen staff and evaluate billing for same.
• Provide optimal level of customer services and monitor appropriate etiquette.
• Assist cooks to prepare and prioritize order for customers.
• Administer individual order and serve it appropriately.
• Monitor food from kitchen to table and provide optimal service to guests.
• Provide optimal level of attention to all guests in its entire course.
• Ensure refilling of all water glasses and coffees cups and assist in any additional orders.
• Communicate to the guests and provide assistance with their queries.
• Anticipating guests needs.
URL removed due to policy violation. Please contact support for further information.