IT Systems Manager
Globemed Group
Total years of experience :15 years, 4 Months
-Played key role in on-going infrastructure system design, reevaluation and optimization to keep pace with
company growth
-Analyzed system security and current infrastructure to assess areas in need of improvement and develop solutions
-Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to
client's vision, mission and purpose
-Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project
requirements and costs
-Led and assisted technical upgrade projects for clients by working and coordinating with consultants and
developers for integrations
-Supported implementation of healthcare management system software applications to enable centralized
management of tasks
-Increased core system availability by developing standards and architectural governance and implementing best
practices
-Drafted and enforced internal systems policies on factors such as backup and recovery and patching/hardening
systems.
-Oversaw internal reporting protocols for system malfunction incidents, designing pre-rendered incident report
formats to streamline response measures
-Responded to incidents quickly, troubleshot problems and corrected faults
-Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss
-Spearheaded cost-saving efforts such as transitioning to cloud-based providers such as Oracle Cloud and
Microsoft Azure.
-Managed systems infrastructure at GlobeMed Main/DR site facilities, overseeing logistical movement to maintain
smooth operations and prevent equipment and skill deôcits
-Wrote and updated technical documentation covering system components
-Coordinated projects, deôned scope, and managed milestones
-Guided implementation of company-wide enterprise security strategy for infrastructure and hardware, disaster
recovery, data protection and endpoint protection
-Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision,
mission and purpose
-Managed team of 4 employees, overseeing hiring, training, and professional growth of employees
-Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and offering
constructive feedback
-Designed/Implemented Cloud Disaster Recovery and Business continuity sites on Microsoft Azure and Oracle
Cloud
-Designed/Migrated mail server infrastructure to Microsoft Ofôce 365 and Azure AD.
-Designed/Implemented Web Services integration projects with external parties (Oracle WebLogic)
-Published GlobeMed Healthcare Management Systems including SSL security certiôcates
(Client/Server/Authentication) and encryption.
-Designed/Implemented Microsoft SQL servers in Always ON high availability mode.
-Designed/Implemented Microsoft CRM, Microsoft SharePoint servers in high availability mode and multi load
balanced front-end servers.
-Planed changes and upgrades for corporate IT infrastructure and servers.
-Conducted Vulnerability Assessment on all existing systems/devices/servers and assess system's security controls
and processes to ônd potential security gaps
-VMware VCenter Server conôguration and deployment, vSphere Hypervisor (ESXI) installation, conôgured and
maintained high availability/clustering for VMware virtual environment.
-Implemented Solaris global/local zones, conôguring zone pools and ôle systems, monitoring system services, ôber
connection and logs…
-Managed and maintained monitoring tools such as Manage Engine and SolarWinds, regularly monitored system
performance and determined cause of any unexpected decrease in performance
-Managed IBM, HP and Dell Storages and administered Fiber Channel (FC) switches (IBM Flex Chassis and Blade
Center H)
-Installed conôgured and maintained backup to disk and backup to tapes jobs, monitored backup logs, restore and
recovered data as requested, performed regular restores on (Veeam/Symantec NetBackup).
-Created patches and solutions to ôx bugs in existing applications.
-Conducted testing and troubleshooting for various software remotely and onsite for server sets to maintain
operational readiness.
-Automated nightly batch using Active Batch scheduler and created nightly jobs for backups.
-Oversaw IT activities to maintain operations by maintaining laptops and tablets.
-Developed programs to integrate and update software products and improve system compatibility.
-Kept software licenses current for all computers and mobile devices.
-Orchestrated integration and communication of software upgrades.
-Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement
parts.
-Achieved a good customer satisfaction rate while administering systems.
-Planned and implemented complex internet and intranet applications on multiple platforms.
-Monitored systems and network devices to resolve technical problems quickly.
-Made recommendations regarding information technology infrastructure overhauls.
-Analyzed complex project server issues and worked on large enterprise and business-critical applications.
-Maintained ôexible schedule and responded to after-hours and weekend emergencies.
-Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efôcient
implementation and comprehensive support.
-Implemented, developed and tested installation and update of ôle servers, print servers and application servers in
all departments.
-Optimized system security and performance with proactive changes such as weekly updates installation, patching
and hardening servers.
-Resolved issues and escalated problems with knowledgeable support and quality service.
-Diagnosed and executed resolution for all network and server issues.
-Designed and evaluated WAN and LAN connectivity technologies.
-Planned and implemented upgrades to system hardware and software
-Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve
recurring issues.
-Assisted in planning, designing and implementation of various systems such as sites servers, network equipment
and infrastructure, IP Cameras and software applications
-Monitored and maintained use of network photocopiers, printers and plotters
-Granted shared folders security access and permissions to users
-Created backup/restore policies
-Updated SQL Server databases using Microsoft SQL Server Management Studio
-Performed on-site remote technical support and provided emergency on-call support and troubleshooting
problems
-Recovered Damaged Hard disks, Virus Cleaning, Installed Operating Systems, Drivers and Software
-Maintained excellent communication and good technical documentation with the IT manager on all tasks and
projects such as daily Fingerprint reports, access cards Training/Workshops/Bootcamps.