جورج abou jaoude

Responsible for all sales activities through close in Byblos and keserwan territory and I am the main intermediary between the company and the customer in the achievement of profitable growth through proper stock rotation, maintaining company visibility and cash receivables.

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Responsible for providing a friendly welcome and high-quality service over the phone to guests arriving at the hotel.
Constantly portraying a highly professional image of the hotel and paying particular attention to guest satisfaction and efficiency.
 Handle the tasks of posting and balancing charges and settlements for room service and facilities
 Perform responsibilities of maintaining files, and resetting the systems for the next day’s operations
 Responsible for closing and balancing all room account, counting and balancing cash and credit card receipts
 Perform the tasks of verifying and balancing vouchers, investigating out-of-balance situations, and running a trial balance report
 Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
 Deal with complaints and problems
 Answer queries of guests about various information and services of the hotel