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Georges ishak, GENERAL MANAGER

Georges ishak

GENERAL MANAGER·MG Hotel Sup.

Lebanon

Bachelor's degree, Administration And Finance

Work experience

Total years of experience: 26 years, 6 months

GENERAL MANAGER

June 2024 - February 2026

MG Hotel Sup.

Mansourieh, Lebanon

June 2024 - February 2026

- Responsible for P&L of the business.
- Set Sales Target & Marketing Strategies
- Leading Sales Forces, HR, Finance (Budgets, Expenses control, Cash Flow), Market Share, Customers Satisfaction
- Strategic Planning and Business Projections.
- Implementing Operations Management regulations and ISO 9001-2015 procedures and KPI Analysis.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

General Manager

October 2018 - January 2024

Ishtar F&B - Iraq

Al Najaf, Iraq

October 2018 - January 2024

- General Manager for Ishtar Group in Basra and Al Najaf
- Responsible for the P&L and Business turnover.
- Managing all business departments (Financial, HR, Operations, Logistics)
- Ensuring a high level of customer service and implementing company policies
- Training and Implementing ISO and Lean Program Standards.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Regional Manager

November 2016 - July 2018

Vision Limited

Nigeria

November 2016 - July 2018

-Planning, organizing, directing and running optimum day-to-day operations to exceed our customers’ expectations
-Increasing production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards
-Managing Sales Target, POS, Marketshare.
-Managing the Budget of Productions, Cots and Controlling Wastage's expenses, responsible for the P&L of the region.
- Recruitment and Training Staffs on Lean Management Program, and following up with ISO9001.

Company industry:
FMCG
Job role:
Manufacturing

Regional Operations Manager

October 2011 - June 2016

Perfetto Co.

China

October 2011 - June 2016

- Accomplishes regional sales human resource objectives in Asia, by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change (ERP & KPI).
- Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.
- Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
- Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.
- Implements trade promotions by publishing, tracking, and evaluating trade spending.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Accomplishes sales and organization mission by completing related results as needed.

Company industry:
Industrial Production
Job role:
Management

Head Of Operations

May 2007 - August 2011

Homan Group

Erbil, Iraq

May 2007 - August 2011

- Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning (ERP & KPI)
- Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Oversee overall financial management, planning, systems and controls.
- Management of agency budget in coordination with the Executive Director.
- Development of individual program budget invoicing to funding sources, including calculation of completed units of service.
- Payroll management, including tabulation of accrued employee benefits.
- Disbursement of checks for agency expenses.
- Organization of fiscal documents.
- Regular meetings with Executive Director around fiscal planning.
- Supervise and coach office manager on a weekly basis.
- Recruitment and Training new and existing Staffs on their duties and responsibilities.

Company industry:
Retail & Wholesale
Job role:
Management

Regional Operations Manager

July 2004 - March 2007

Great Brands Nigeria L.T.D

Nigeria

July 2004 - March 2007

- Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
- Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
- Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery.
- Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results (ERP & KPI)
- Provides historical reference by developing and utilizing filing and retrieval systems.
- Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
- Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
- Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
- Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
- Contributes to team effort by accomplishing related results as needed.

Company industry:
Industrial Production
Job role:
Manufacturing

Credit Officer

May 2001 - April 2004

Gulf Bank

Kuwait

May 2001 - April 2004

Trainig new interns staff, handling cash, and serving V.I.P customer, and i had a certifecate Staff no.1 in all branches, in sales and customer service, and bringing new deposits, loan, credit cards, having a GULF driving license .

Company industry:
Banking
Job role:
Customer Service and Call Center

Training Manager

July 1998 - April 2001

MC-Donald chain

Lebanon

July 1998 - April 2001

Managed a team of 15 staff that established MC-Donald chain, and Trainig new interns staff.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Training and Development

Education

Polyglot

March 2001

March 2001

Bachelor's degree, Administration And Finance

Lebanon

TS3 ,3 years diploma in banking,and financing,accounting,plus computer system.

Lebanese University

June 1999

June 1999

Bachelor's degree, Pure Math

Lebanon

1st year university in pure math.

ST.Joseph high school

July 1998

July 1998

High school or equivalent, SC.experimental.

Lebanon

GPA (rating): Very good

GPA (rating): Very good

3rd year Science experimental

Skills

Project Management
Expert
Project Management
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Training
Expert
Training
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Lean Management, KPI, ISO9001,ERP System, MS Word,Typing 60 wpm,Microsoft office software,internet
Expert
Lean Management, KPI, ISO9001,ERP System, MS Word,Typing 60 wpm,Microsoft office software,internet
Expert
Computer Software
Expert
Computer Software
Expert
Operations Management
Expert
Operations Management
Expert
Leadership
Expert
Leadership
Expert
Budget
Expert
Budget
Expert
P&L
Expert
P&L
Expert
Project Management
Expert
Project Management
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Training
Expert
Training
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert

Social profiles

Languages

Arabic
Expert
English
Expert
French
Expert

Memberships

MC donalds chain

Managing training courses in Cyprus

June 1998

Training and Certifications

Certifications
EDSML
IMC
Executive Diploma

Hobbies

  • Traveling, Sports, Diving