Operations Manager
American University of Beirut - Medical Center
Total years of experience :19 years, 1 Months
Third party procurement: more than 12 solutions required for EPIC were purchased
- Contracts Management and support
- Third Party implementation Supervisor: Supporting Project managers to achieve project implementation on time and within budget
- In house solutions development and implementation Supervisor: Work closely with Unit leads and team members to make sure projects are implemented within scope and as per the plan
- Escalation Management
- IT Security and risk Management
- IT Staffing : Recruitment and staff development
- IT Audit Coordination
- Develop and maintain internal IT policies and procedures (project management, Service desk management, Incident management, Change management, etc...)
- Communication strategy and IT BCA Communication
- Responsible for generating IT Department KPIs
- Contribute in Budgeting (OPEX AND CAPEX)
DMS and collaboration solution for different clients operating in various line of business
- Media Application using SalesForce.com integrated with LMS
- CRM Solution on SalesForce.com integrated with other systems via Talend ETL
- ECM application along with Internet website dynamically updated from the intranet via workflows Based on MS SharePoint Server 2010
- Implementing and applying standards and business processes
- Handling staffing tasks, workload analysis and development plans for team members
- Handling RFPs for different potential projects
• Managing Banking CRM Technical and functional team.
• Perform PreSales Demos for Prospect Clients
• Gather, Discuss and Document client's Business requirements
• Document Technical specifications according to the Business Requirements.
• Perform Research and Development (CRM, BI)
• Report to Product Engineering Director
MBS Certified MS Dynamics 4.0
Leader of the Business process management and collaboration solutions unit, based on MS Office SharePoint Server 2007 integrated with third parties via K2 Black Perl.
My Job responsibilities consisted of performing presales demos for clients and prospects, gather clients requirements, lead the development and deployment operations.
Implemented GLOABLCOM DATA (GDS) Integration solution (In house Built extranet using ASP.NET, AJAX, SQLSERVER 2005, integrated with MS dynamics CRM, Through BizTalk Server 2006, Managed by K2.Net Human Workflow engine.)
Built a Capital Markets Matching Engine from Scratch to be used as a testing tool for financial solution using .NET 3.5 and SQL SERVER 2005.
Project Coordination, Requirements analysis, System analysis, SharePoint Development, K2 Business Process Management Design and implementation,
Web Development using c#.NET(1.1, 2.0, 3.0), VS2003/VS2005/VS2008.
DBA MSSQL2000/2005.
• Web development using ASP.NET C#, SQL SERVER (Student Records System Application)
• Open Source Content Management System Implementation (TYPO3)
• Open Source E-Learning System (MOODLE).
• Application Development (J2SE Technology).
ASP.NET Web Developer
Training at Partners Managerial Systems (P.M.S.) Starting from May 1st 2004 till August 10 2004. (Software Development, Training for Customers and Support).
All courses has been completed still have the thesis.
4 courses in the MCAD list of courses which are: VB.NET advanced programming. ADO.NET. ASP.NET
My GPA was : 2.7/4.