Supervisor
Wooden Bakery
Total years of experience :11 years, 10 Months
Lead and implement all necessary tasks to service F&B according to the Standard Operating Policies and Procedures (SOPP). Execute new updates and make amendments to the SOPP when needed
•Plan, direct, assign and delegate responsibility and authority for all functions of operation which meets the daily needs.
•Evaluate and develop processes to maintain and improve performance and productivity.
•Efectively manage the restaurants with an ownership mentality within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
•Defines Employee Standards of Conduct and ensures employee compliance within the restaurant.
•Administrative responsibilities including labor management, overtime, inventory and customer service.
•Train, supervise, develop, discipline, counsel, and evaluate the Supervisor's and line employees according to the SOPP and the company's policies and procedures.
•Regularly review and evaluate the degree of customer satisfaction.
•Ensure that there is always good quality food served to customers.
•Participate in marketing eforts of restaurant, create menu ideas, survey competition and reports food trends, and assists in preparation of specials.
•Ensure compliance for all company policies and procedures that are in line with the laws and regulations.
•Prepare reports at the end of the shift/week, including staf control, food control and sales.
•Ensure that all employees adhere to the company's uniform standards.
•Maintain high standards of quality control, hygiene, and health and safety