جورج Bechara

Directed IT and operational management of Lebanon’s national ID card system, serving millions of citizens through a network of regional offices.
• Led IT operations and production across 40+ regional offices, ensuring 99.9% system uptime.
• Directed nationwide rollout of the Civil Register Extract digitization, cutting processing time by 40%.
• Trained and supported 250+ operators, reducing data errors by 30% and standardizing procedures.
• Designed and deployed express ID card service, reducing delivery time by 50% and extending service hours.
• Oversaw design and deployment of custom IT applications, cutting manual workload by 25%.
• Acted as lead technical liaison with EU, UNDP, JICA to secure funding, capacity building, and international partnerships.

Directed IT and operational management of Lebanons national ID card system,
serving millions of citizens through a network of regional offices.

Head of the Lebanese National ID Cards department
* Head of IT and technical expert at the Directorate General of Civil Status
* Project Manager, defining project scope and objectives, involving all relevant
stakeholders and ensuring technical feasibility
* Develop a detailed project plan to monitor and track progress
* Track project performance, specifically to analyze the successful completion
of short and long-term goals
* Process Improvement with new system integration
* Software testing, implementation, running and configuration.
* Maintenance, repair and management of relevant systems.
* Troubleshooting technical problems and implementing solutions.
* Report and escalate to DG as needed
* Attend conferences and training as required to maintain proficiency
Key Skills and Competencies
* Providing fast and professional all-round problem solving.
* Highly organized with high positive energy and drive for perfection.
* Being up to date with all new technologies.
* Take great pride in my work, being either a team player, leader or
motivator, having high personal and professional standards.

Maintained and optimized national IT infrastructure supporting ID card
enrollment and issuance.

Trainee at LBCI, supporting telecommunications operations and gaining practical exposure to telecom systems and technical workflows.