Georgiana Robu

Maintain comfort, safety and security of all guests by utilizing a customer - oriented work
ethic
- Assist guests and attend to the needs and requests of all travellers prioritizing safety on all
flights
- Resolve guest complaints including unruly passengers while maintaining a calm composure
- Assist in medical emergencies by providing basic First Aid
- Conduct inflight service as per company standards while ensuring safety and security is
always maintained
Key Achievements
- Promoted from Economy Class to Business Class in

Managing order placing, production, transport, delivery, post-delivery claims for accounts on
laptops, printers and servers
- Monitoring order placing by back office, constantly checking on product components are up
to date in line with production requirements
- Managing portfolio of customer accounts by constantly keeping contact regarding their
orders, obtaining approvals for order changing, production proceedings and deliveries
- Monitoring and managing transportation by keeping contact with curriers for effective
deliveries based on initial ETA
- Handling and managing post-delivery claims, invoicing and complaints
- Reporting daily productivity and discrepancies, deviations, claims and complaints
Key Achievements
- Maintained productivity by 100% in terms of filling the daily, weekly and monthly reports
- Solving 100% of customer claims and complaints

Key Responsibilities
- Transforming quality data into quantity data
- Verifying and analysing questionnaires
- Interpretation and encoding answers to open questions
- Introduce data in the system
Key Achievements
- Improved productivity by 50%