Geraldene Araojo

• Ensured smooth operation according to franchise standards and guidelines
• Managed financial performance, budget, and cost control
• Oversaw daily operations through management team
• Led hiring, training of management team and staff
• Developed business plans to maximize profitability
• Implemented improvement strategies and invented database for inventory
• Reviewed and collected financial statements and reports from management team
• Ensured timely payment of royalty fees, government taxes, and obligations

• Established and maintained standard operating procedures to maximize team efficiency and ensure
alignment with corporate performance guidelines
• Managed the accurate collection, auditing, and processing of high-volume financial reports and
contractual documentation for leadership review
• Designed and deployed a customized inventory tracking database, significantly reducing data
discrepancies and improving overall reporting accuracy
• Monitored pipeline performance metrics and budget constraints, providing ad-hoc reporting and
operational support to identify opportunities for commercial growth

• Executed daily digital reservation updates and coordinated booking allocations across multiple online
travel platforms, maintaining strict data accuracy in line with partner guidelines
• Supported day-to-day administrative coordination with external travel agencies and partners to ensure
efficient booking fulfillment
• Managed high-volume customer and partner inquiries through phone calls and emails, accurately
resolving account and membership requests within established response times
• Facilitated localized travel logistics and handled guest service requests, tracking task timelines to deliver
a seamless client experience