Ryan John Patrick Gutierrez

• Attends phone calls, emails and walk-in clients.
• Assisting on clients inquiries and statement of accounts.
• Handles sales data entry, reservation preparation and reservation verification.
• Prepares and processes Sales and Purchase Agreements (SPAs) and complete sales documentation.
• Coordinates issuance and release of SPAs and Sales Packs to clients.
• Monitors SPA status and conducts proactive follow-ups to ensure timely signing and completion.
• Reviews and verifies the returned signed SPAs for accuracy and compliance.
• Facilitates submission of SPAs for countersignature and ensured proper documentation flow.
• Communicates with clients regarding SPA updates, countersigned copies, and related matters.
• Manages all SPA-related correspondence and maintains organized records.
• Handles customer service and accounts-related email communications professionally and efficiently.
• Supports the Accounts Department by issuing invoices, receipts, and payment reminders.
• Conducts payment follow-ups to ensure timely collections and reduce outstanding balances.
• Manages Oqood registration processes with the Dubai Land Department (DLD).
• Prepares and issues Oqood certificates to property owners in compliance with regulatory requirements.
• Process Title Deed in Dubai Land Department.
• Manages inventory listing.

• Oversee daily operations of multiple holiday homes, including maintenance, guest inquiries, and
coordination with vendors.
• Lists Units to AIRBNB, BOOKING.COM and accurately transfer data to LODGIFY.
• Handles the Guest Check ins and Check outs.
• Handles guest reservations and concerns promptly through different entities (Airbnb, Booking.com)
from start to end.
• Booking Arrangements for Guests.
• Ensures high level satisfaction of customer service to achieve repeat booking.
• Provides accurate monthly financial report.
• Checking and Paying bills for DEWA, Empower and Du.
• Visits and Checks Units including Inventory, Building Amenities and Cleanliness.
• Checking units from Property Finder.
• Assists Viewings for Clients.
• Dealing with Agents for Clients.
• Register permit in DTCM

• Respond to emails
• Schedule meetings
• Book travel and accommodations
• Manage a contact list
• Prepare customer spreadsheets and keep online records
• Organize managers calendars
• Create presentations, as assigned
• Address employee administrative queries
• Provide customer service as first point of contact