Senior Receptionist
Swedish Medical Centre
مجموع سنوات الخبرة :26 years, 5 أشهر
Greet all patient and visitor in a pleasing manner both in phone and in person.
Administered the incoming mail, opened and sorted to be sent to the appropriate person.
Trained new employees of the front desk office in understanding the work.
Responsible for successfully organizing reports, memos for each department and maintained confidentiality.
Handling patient calls and assisting them according to their inquiry.
Implement customer care strategies that have led to reduction in complaints.
Reorganized the reception area which increased overall efficiency.
Managed patient appointments and confirmed one day before to ensure un interrupted services.
Attend the clients enquiring for insurance policies and inform them about the procedure, benefits, risks and other details.
Interact with clients and get insurance forms filled by them. Check the forms for accuracy in terms of personal information, amounts and legality.
Receive premium payment from patient and provide them with receipts in return and do the daily income report of the center.
Maintain files and records of the insurance policies that are active, due and expired.
Listening to customer requirements and presenting appropriately to make a sale.
Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
Calling to arrange meetings with potential customers to prospect for new business.
Acting as a contact between a company and its existing and potential markets.
Negotiating the terms of an agreement and closing sales.
Gathering market and customer information.
Checking the quantities of goods on display and in stocks.
Liaising with the suppliers to check the progress of existing orders.
Ensure compliance to set regulation. Inform the organization heads in case of changes in the regulations and laws related to insurance
Maintain client databases along with important dates in a systematic order
In event of emergencies, calculate the amount of claims. Conduct site visits if required.
Oversee the process of receipt of premium and disbursement of insurance amount. Ensure transactions take place on time.
Maintain stocks of required forms, documents, files and office stationary
Call up clients or send reminder letters in case of default in payments
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