Assistant Manager
iPilot Recreation LLC
Total years of experience :16 years, 2 Months
Responsible and dependable Customer Service Representative/Assistant Manager with more than 6 years’ progressive experience with different companies within UAE. Highly skilled in performing Customer Service and Management duties in terms of Operations such as providing information within the TEAM and Company, Manages Target, suggest the right product, provide information for the Customer and TEAM, process payments, Merchandise products base on the Company guidelines and able to address customer complaints. Demonstrated ability to ensure that appropriate changes are made to resolve customer problems and refer customer grievances to designated departments for further investigation
Sales Associate
April 11, 2010-Present
Liwa Trading Enterprises LLC
Mirdif City Centre
Duties and Responsibility
• Responsible for maintaining outstanding customer service, process sales quickly, accurately, and efficiently.
• Made effective and objective decisions regarding task priorities, utilization of supplies, to maximize performance, productivity and results.
• Utilized the most current tools and resources to identify opportunities to ensure a positive customer experience.
• Responsible for implementation of the Brand Position and utilization of Standard Practices to identify the root causes of issues and inefficiencies.
• Responsible for coordinating sales and service in the Enterprise
• Coordinated and executed the opening of the company store that generated newfound revenue that utilized overstock warehouse items.
• Responsible for the development and growth of store profits
• Provided leadership and high standards of excellence
• Ensure the customer needs and satisfaction
• Ensure the achievement of daily target
• Knowing the product knowledge
• Replenish the stock daily in the show room
• Maintain cleanliness in the shops floor
Sale Associate/Cashier/Custodian
May 2000- March 2010
Golden ABC Inc.
Manila, Philippine
Duties and Responsibility
Sales Associate
• Ensure the achievement of sales target on daily basis
• Provides fast, efficient and friendly service to all customers
• Replenishes merchandise on display
• Maintain cleanliness and in order in the shops floor
Cashier
• Perform all Cash register operations.
• Handled customers' requests and complaints.
• Ensure that POS (point of sale) is functional and in good condition
• Recounts POS change fund
• Enters daily transaction in the POS
• Secure cash, credit card, express payments until turn over to custodian
• Ensure adequate availability of loose bills and coins
• Maintain adequate supply of all materials needed in cash wrap counter
Custodian
• Responsible to open and close the store in the absence of manager
• Update the item master file in the POS
• Processes all the payments before close the store
• Responsible to report or send the daily sale from the head office
• Check the stocks from the shops floor which is non-salable or salable items
• Request stocks from the warehouse if needed
• Deposit the cash sales daily
• Responsible to make weekly staff schedule
• Implements visual display guideline policies in show windows and shop floor
Computer Programming Computronix College Under Graduate March 2000 Dagupan City, Manila, Philippines