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Gerard Chan, Hotel Manager

Gerard Chan

Hotel Manager·Trinidad Hotels & Suites

Malaysia

Master's degree, MBA

Work experience

Total years of experience: 18 years, 2 months

Hotel Manager

August 2021 - Present

Trinidad Hotels & Suites

Kuala Lumpur, Malaysia

August 2021 - Present

Job Scope in Kuala Lumpur (Transferred from Johor)
• The job scope for the position in Kuala Lumpur involves leading the team for the pre-opening and branding of a new hotel brand under the hotel group.
• Leading the central kitchen project for all hotels' food and beverage (F&B) outlets.

Job Scope in Puteri Harbour, Johor
Spearheaded the daily operations of the 206 suites hotel to be one of the top accommodations in Iskandar Puteri (consisting of 9 suites category, food & beverage as well as events)

• The achievements include increasing the GOP by 36% and ARR by 23%
• Streamlined strategies for hotel packages, developing and executing marketing plans
• Launched a hotel restaurant, increasing breakfast upsells by 7%
• Project Leader for the new events space of 17, 778 sqf
• Achieved high guest satisfaction ratings on social platform, #48 to #11 on TripAdvisor
• Heading the renovation and repositioning of the property.
• Remotely managing marketing collaterals with Head Office.
• Implemented new PMS and accounting system for the hotel and expanded to the other properties within the group.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Hotel Manager (EAM)

July 2020 - August 2021

Suasana Suites Johor Bahru

Johor Bahru, Malaysia

July 2020 - August 2021

Successfully managed the business of 88 suites, 2 outlets, and 5 event spaces.
• Strengthened TripAdvisor ranking from #47 to #11 & ratings from 4 (Good) to 4.5 (Excellent).
• Achieved an average Hotel GOP of 26% from the 2nd month onwards (post lockdown).
• Successfully converted return guests to direct booking from OT, resulted in commission paid out reduced by 7% (within 3 months).
• Introduced and redesigned a level of the hotel to be premium suites category.
• Surpassed F&B revenue with achievement of 80% against budget during lockdown with various dining initiatives.
• Improved ARR on monthly basis by 12% from post lockdown (June onwards).
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Group Director

September 2019 - December 2019

Silverland Hospitality Group

Ho Chi Minh City, Vietnam

September 2019 - December 2019

Acted as the face of the Group at multiple industry events and trade shows, elevating the division's 9 hotels' brand visibility.

• Implementing cost control measures led to a 1.5% reduction in food expenses and a 2% decrease in beverage costs within a span of 2 months.
• Organized and executed community events, both for local and expatriate populations.
• Spearheaded the introduction of a new concept for the 5-star property.
• Forecasted and devised a plan to attain the revenue goals for the fourth quarter of 2019, successfully achieving the targets.
• Launched the Food Safety and Hygiene program by creating a FSMS manual.
Company industry:
FMCG
Job role:
Management

Operations Manager (F&B)

March 2018 - August 2019

The H Resort Beau Vallon Bay

Beau Vallon, Seychelles

March 2018 - August 2019

Won two World Luxury Restaurant Awards in 2019: one for Eden Secret Garden in the Indigenous | Heritage Cuisine Indian Ocean Category and another for Seyshima Japanese Outlet in the Teppanyaki Style Cuisine category, where it was also named the Global Winner.

• Completed 2018 with a departmental profit margin of 3.3% above the projected budget.
• Managed and controlled expenses, leading to a 3% decrease compared to the budget.
• Achieved a reduction of 1.5% in expenses in 2018 against the budget.
• Implemented a waste segregation project in the department and adopted a zero plastic usage policy in operations.
Company industry:
Hospitality & Accomodation
Job role:
Management

Director

February 2017 - March 2018

Sunway Putra Hotel

Malaysia

February 2017 - March 2018

• Accomplished a 1.3% decrease in beverage costs within the first three months of employment at the hotel.
• Exceeded the GOR budget by 12% as of October 2017.
• Provided training and mentorship to 5 associates, helping them reach supervisory and managerial positions.
• Established a Breakfast Upsell Incentive Program at the Front Office.
• Established productive partnerships with Yellow House, a non-governmental organization focused on providing employment opportunities for urban poor and homeless individuals, as well as Seven Tea One, an organization dedicated to supporting individuals with autism.
Company industry:
Hospitality & Accomodation
Job role:
Management

Managing Partner

April 2012 - January 2017

Coco De Mer Imports Pty Ltd

Victoria, Seychelles

April 2012 - January 2017

• Start-Up with a capital of RM300, 000 in 2012 and had a net worth of RM650, 000 in 2017.
• Started the operations by supplying to 3 retailers, expanding to serve 85 retailers, wholesalers, and resorts across Seychelles by the end of 2014.
• Served as Project Manager for the development of 3 properties, including a 3100 sqm commercial complex with dry storage, frozen storage, and office spaces for rent.
Company industry:
Trading & Commodity Trading
Job role:
Management

Operations Manager

October 2010 - April 2012

Tamimi Group of Companies

Jeddah, Saudi Arabia

October 2010 - April 2012

Managed 3 international schools, Yacht Club and Marina Club outlets, a Golf Club, a 24-hour buffet restaurant, outdoor and stadium events, catering, and events at 12 venues.

• In the first quarter of 2011, decreased labour costs by 2% by reducing the total headcount to 225 to increase efficiency and productivity.
• Directed 12 department heads, including Human Resources, Catering & Sales, Quality Assurance, Finance, and 8 Operation Managers.
• Developed and forecasted the budget for 2011.
• Guided team members in obtaining HACCP certification and ISO 9001:2008.
• Organized the first on-site Food Festival, featuring over 30 vendors from Jeddah.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Food And Beverage Manager

October 2009 - October 2010

Pullman Resort Da Nang

Da Nang, Vietnam

October 2009 - October 2010

Successfully completed the opening for the 5-stars Resort consisting of 187 rooms & villas in March 2010.

• Developed departmental objectives, work schedules, budgets and policies.
• Implementation of policy & procedures and standard operating manual.
Company industry:
Hospitality & Accomodation
Job role:
Management

Food & Beverage Manager •

October 2007 - October 2009

Berjaya Beau Vallon Beach Resort & Casino

October 2007 - October 2009

Job role:
Management

Education

European International University Paris

July 2023

July 2023

Master's degree, MBA

Malaysia

MBA in International Hospitality

Shaw Academy

January 2023

January 2023

Bachelor's degree, Leadership Management

in

Taylor’s College

January 2001

January 2001

Bachelor's degree, Project Management

in

Skills

Public Relations
Expert
Public Relations
Expert
P&L Management
Expert
P&L Management
Expert
Leadership
Expert
Leadership
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Financial Analysis
Expert
Financial Analysis
Expert
SALES
Expert
SALES
Expert
BUDGETING
Expert
BUDGETING
Expert
FINANCE
Expert
FINANCE
Expert
FRONT OFFICE
Expert
FRONT OFFICE
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
ISO 9000
Expert
ISO 9000
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
Public Relations
Expert
Public Relations
Expert
P&L Management
Expert
P&L Management
Expert
Leadership
Expert
Leadership
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Financial Analysis
Expert
Financial Analysis
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert

Hobbies

  • Fishing, Football, Travel, Networking