Senior Sales Associate
Adidas Emerging Markets
Total years of experience :10 years, 2 Months
Adidas Emerging Markets
November 6, 2008 - Present
Senior Sales Associate
• Manages the shift on a regular basis in absence of the manager or supervisor, coordinates daily operations including daily morning staff meetings, address and resolved customer complaints. Dealt with difficult customers with a calm and fair approach, using both diplomacy and empathy when required.
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success.
• Apply your creative energy towards merchandizing apparel, footwear and accessories in windows, showcases, and on the sales floor to attract attention and promote sales.
• Conduct one-on-one and/or small group training presentations for Sales Associates on sports performance product knowledge, store activities, and established policies and procedures.
• Provide award-winning customer service, build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events.
• Support store operational activities including product ticketing, shipping/receiving, product flow, floor change-outs, sales/markdowns and store up-keep.
• Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals; use these techniques to train other employees.
• Manages the shift on a regular basis in absence of the manager or supervisor, coordinates daily operations including daily morning staff meetings, address and resolved customer complaints. Deals with difficult customers with a calm and fair approach, using both diplomacy and empathy when required.
• Identifies improvement opportunities and communicates suggestions to store management to drive commercial success.
• Apply your creative energy towards merchandizing apparel, footwear and accessories in windows, showcases, and on the sales floor to attract attention and promote sales.
• Conduct one-on-one and/or small group training presentations for Sales Associates on sports performance product knowledge, store activities, and established policies and procedures.
• Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events.
• Support store operational activities including product ticketing, shipping/receiving, product flow, floor change-outs, sales/markdowns and store up-keep.
• Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals and use these techniques to train other employees.
HSBC Electronic Data Processing Inc. (Cards Care)
March 29, 2006 - July 20, 2008
Process Executive
• Creates customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries, focusing on resolving their requests on first contact with an efficient, accurate, professional and courteous manner to create customer loyalty.
• Make monetary adjustments on accounts within established guidelines.
• Help customer decide what types of products or services would best suit their needs through inbound sales, while working to Increases revenue via execution of various sales initiatives.
• Measured by internal and external surveys to ensure customer satisfaction.
• Participates in team meetings, activities, promotes team spirit and cohesiveness
• Meets/Exceeds all departmental goals and business objectives
• Creates customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries, focusing on resolving their requests on first contact with an efficient, accurate, professional and courteous manner to create customer loyalty.
• Make monetary adjustments on accounts within established guidelines.
• Help customer decide what types of products or services would best suit their needs through inbound sales, while working to Increases revenue via execution of various sales initiatives.
• Measured by internal and external surveys to ensure customer satisfaction.
• Participates in team meetings, activities, promotes team spirit and cohesiveness.
• Meets/Exceeds all departmental goals and business objectives.
AMBERGRIS SOLUTIONS INC. (TXU Energy)
November 2003 - January 2006
Senior Customer Service Representative
• Takes customer calls in an inbound call center environment.
• Provides extra ordinary service through phone interactions with customers, focusing on resolving their requests on first contact with an efficient, accurate, professional and courteous manner to create customer loyalty
• Responsible for assisting customers regarding service order requests, bills, payments and customer complaints for the billing and enrollment department.
• Assist supervisor with managing day-to-day operations and trains Customer Service Representative as needed to improve quality service
• Measured by internal and external surveys to ensure customer satisfaction.
• Participates in team meetings, activities, promotes team spirit and cohesiveness.
• Takes customer calls in an inbound call center environment.
• Provides extra ordinary service through phone interactions with customers, focusing on resolving their requests on first contact with an efficient, accurate, professional and courteous manner to create customer loyalty.
• Responsible for assisting customers regarding service order requests, bills, payments and customer complaints for the billing and enrollment department.
• Assist supervisor with managing day-to-day operations and trains Customer Service Representative as needed to improve quality service
• Measured by internal and external surveys to ensure customer satisfaction.
• Participates in team meetings, activities, promotes team spirit and cohesiveness.
UNIVERSITY OF THE EAST - Manila, Philippines (1995-2002) Bachelor of Science and Business Administration Major in Business Management