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GERLIE LABONERA, Client Advisor / After-Sales Ambassador

GERLIE LABONERA

Client Advisor / After-Sales Ambassador·Gucci Kids Store– Vendôme Mall,

Qatar

Bachelor's degree, Tourism

Work experience

Total years of experience: 14 years, 4 months

Client Advisor / After-Sales Ambassador

January 2022 - April 2026

Gucci Kids Store– Vendôme Mall,

Doha, Qatar

January 2022 - April 2026

satisfaction and repeat business after-sales coordination and
requests from Italy
selling strategies
Handle POS transactions, returns, and exchanges in line with brand
Company industry:
Retail & Wholesale

Sales Associate – Luxury Retail

January 2019 - January 2022

Galeries Lafayette’Etoile La Boutique’

Doha, Qatar

January 2019 - January 2022

Provided premium customer service aligned with luxury retail
standards
Assisted clients with styling advice and product selection
Supported store operations including inventory, stock receiving,
and merchandising
Contributed to achieving store sales targets and KPIs
Managed customer inquiries, promotions, and product availability
Company industry:
Retail & Wholesale

Sales Associate

January 2013 - January 2019

Ralph Lauren

Dubai, United Arab Emirates

January 2013 - January 2019

Delivered exceptional client experience and styling consultations
Promoted new collections and increased sales through effective
upselling
Maintained visual merchandising standards and store presentation
Monitored stock levels and ensured accurate tagging and pricing
Built strong customer relationships to drive loyalty and repeat visits
Company industry:
Retail & Wholesale
Job role:
Sales

Receptionist

January 2012 - January 2013

InterContinental Hotel Group

Dubai, United Arab Emirates

January 2012 - January 2013

Managed guest flow and waiting lists during peak hours
Delivered excellent customer service and handled guest inquiries
Maintained strong knowledge of menu and services
Company industry:
Hospitality & Accomodation

Education

University of Perpetual Help System Dalta

January 2009

January 2009

Bachelor's degree, Tourism

Philippines

Skills

COLLABORATION
Intermediate
COLLABORATION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION MERCHANDISING
Intermediate
FASHION RETAIL
Intermediate
FASHION RETAIL
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate