Senior Call Center Agent
Zuhour Group
مجموع سنوات الخبرة :11 years, 9 أشهر
Managing incoming calls and customer service inquies. Generating sales leads that develop into new customers. Identifying and assessing customers' needs to achieve satisfaction. Resolve customer complaints via phone. Use telephones to reach out to Customer and verify account information. Greet customers warmly and ascertain problem or reasons for calling. Assist with placement of order, refunds or exchanges. Take orders, doing up-selling and upgrading. Attracts potential customers by answering products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.
Providing excellent customer service.
Greeting the customers with a smile.
Attending the customers, supplying them their needs as requested.
Taking customer order/Up-selling Sales
Handling the delivery and pick up order by phone.
Over all in-charge during day time operation.
Do sales comparison chart with the sales target.
Delegate with my restaurant manager there to do list.
Do the evaluation report to all staff during day time operation.
Opening checklist report daily basis.
Conduct spot audit with the cashier on duty.
Do the daily routine by checking the products FIFO.
Spot checking the daily inventory stocks with the restaurant manager.
Check all the staff with their proper hygiene.
Do the monthly marketing plan with the restaurant manager.
Meeting with staff every week with the restaurant manager.
Applicant