Channel Manager (E-commerce Channels)
Barcelo Hotels & Resorts
Total des années d'expérience :7 years, 0 Mois
Ensure proper update rates, availability, offers, supplements,
Discounts, allowances and restrictions (Release, minimum stay, policies
Cancellation) ... on all online distribution channels employed (Barcelo.com, Call
Center, third Internet - OTA's, wholesalers online, reservation centers, GDS, ...).
Review the correct updating content on all online channels as well as social media.
Maintain the correct implementation of trade policies established in the brand: Bes Price Guaranteed, yield at rates BEST, correct application and Cancellation policies, meet deadlines load new seasons.
Follow-up proper commercial distribution: coordinate offers and campaigns with
Team E-Commerce.
Coordination of actions for registered customers and apply the benefits.
Periodically analyze the results: by channel, market, hotel and / or
Rate type, and consequently propose corrective actions and good practices
Implement. Propose and suggest improvements for the successful achievement of a
Review of the hotels in the competition set and CORSET to find best practices and apply them.
Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
Knows the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.
Overview: I`m responsible for online sales through our main channel Barcelo.com and the 3rd part OTA, GDS, CRS such as (Expedia, Trust, Hotelbeds estc).
Presentations: Sending To Top Management.
Reporting : Rate Planning, Online Productivity, Online Sales Survey and
Competitors Positioning.
Analysis: Online Production Analysis
Systems: Opera Express Edition - Version 5.0.02.01/14
Overview: I`m responsible for handling the program starting from the correspondence with the external Travel Agent till reporting the guest reviews.
Filling: All dealers required data (Contracts, Cost Sheet, Itinerary, Letter, Document& etc…)
Other Administration Work: Presentations, Memos, Expense Claims, Fuel forms, Travel per diem, Hotel reservations & Travel forms, letters….etc
Systems: Manual
