Business Instructor
Box Hill College Kuwait
Total years of experience :25 years, 7 Months
Deliver several business courses such as: Principles of Marketing, Human resources, Principles of management and principles of Finance.
In addition, develop course curriculums, assessments and course programs
Kuwait Some duties of the operations process at KMBS:
1. Assist the Director in the planning, development and implementation of various projects.
2. Develop all schedules and teaching load of all academic staff and maintain effective communication measures of postponements or changes.
3. Assist the Director in defining goals and objects related to operational improvement.
4. Monitor the overall planning of all intakes (MBA and Pre-MBA programs) on a daily basis.
5. Play an active role in the implementation of the MsM/KMBS systems i.e. Student Tracking Systems.
6. Support and develop a team, monitor and control their procedures and processes to minimize both operational risk.
7. Monitor and uphold a high quality of service and deliverables to professional level of students.
9. Prepare reports and communicative presentations.
Some duties of the marketing functions:
1. Prepare press releases regarding several activate in the KMBS campus and follow up with press to implement an effective advertising campaigns and coverage.
2. Develop online Alumni surveys to evaluate and customize more alumni-oriented programs.
3. Participate effectively in all the KMBS exhibitions, events and graduation ceremonies.
Some duties of the analytical functions at KMBS
1. Maintain accurate records and statistical data of attendance, withdrawal, deferrals and notify students within appropriate time line of any non compliance actions. This includes the monthly statistical reports, the quarterly summery reports etc.
3. Prepare all requested statistical reports for all embassies in Kuwait and Ministry of Higher Education etc.
Worked as an IT and Office Management Instructor at HRD International
Some of teaching courses and the conducting seminars:
Course /Seminar Corporate Client
Management and interpersonal skills
Customer Service skills Kuwait Finance House
Time Management skills Kuwait Finance House and The National Real Estate
Effective Negotiation Skills IIR Middle East in Dubai
Communication Skills Kuwait Finance House and The Force Hospital
Office Management skills The National Real Estate
Executive Secretarial Skills (Pitman qualification) KPC, KNPC, KPIC and KOC - training building
Microsoft packages: Word, Excel, Access, PowerPoint, Outlook, Publisher and Internet courses KPC, KNPC, KPIC - training building
Information Technology courses (ACCA qualification) KPC, KNPC, KPIC and KOC - training building
Worked as an IT and Office Management Instructor in IPETQ. In a contract with TEXACO, I started as an Instructor creating and developing all the course materials i.e. Microsoft office and Office Procedures skills’ materials for several new projects. This took more than four months, and then was transferred to support the training management team to conduct these projects.
Summary of preformed tasks:
1. Part of the setup team to recruit instructors and admin staff on these projects.
2. Develop the materials and schedules
3. Troubleshoot any technical problems during the teaching or examination period.
4. Evaluate all students and prepare the necessary performance reports
Some of the teaching courses and conducted seminars:
• Management Courses:
Customer Service, Time Management skills & Communication Skills
Corporate client: Public Authority for Applied Education and Training (PAATE)
• IT and computer skills courses:
Microsoft Packages (Word, Excel, Access, PowerPoint Outlook, Publisher and Internet)
Corporate clients: Public Authority for Applied Education and Training (PAATE) and TEXACO.
Kuwait-Maastricht Business School – a counterpart of Maastricht School of Management (MSM) in Netherlands – (www.MsM.nl) Research paper: A Conceptual Framework of Customer Satisfaction, Loyalty and Behavioral Intentions in the Kuwaiti Retail Banking Sector; a comparison between the Islamic and Conventional (non Islamic banks) - obtaining the highest thesis grade out of a batch of 110 MBA students. In the process of publishing my research paper as an academic research in the most recognised business magazines and websites, 2010.