موظفة استقبال
alsharbatly for import&export
Total years of experience :16 years, 5 Months
ترتيب المواعيد واستقبال العملاء واستقبال المكالمات وتنظيم الملفات
Greeting visitors, offering them refreshments and directing them to the right person
Answering queries
Answering calls and taking messages
Screening phone calls
Keeping the reception area tidy
Looking after the 'visitor' book and security passes
Receipt of courier parcels
Booking of meetings for the Branch Manager
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
Establish and maintain seamless co-ordination & co-operation with all departments of Movenpick Hotel, Egypt to ensure maximum cooperation, productivity, morale and guest service
Identify optimal, cost effective use of the resources and educate the team on the same.
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
Ensure to be familiar with all dishes on the me
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Food & Beverage Supervisor ensure to take guest orders, advice guests on specials menu options.
Ensure to be familiar with the property lay out, fire exits and elevator locations.
Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Supervisor.
Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
Checking guests in and out of the hotel
To Maximize room and other sales through the telephone, written and e-mail correspondence as well as walk in trade
Answering the telephone and take messages for guests and pass them on to the correct person
Allocate food and beverage to the guests invoices
Ensure the guests have a great stay to help promote their return to the hotel
Inform visiting guests about availability of rooms.
Allot rooms and check the identity of the person through valid identity proofs.
Greet customers and answer their queries.
Currently :working as receptionist in al sharbatly company for import and export (fruits&veg) in dobai
By MR:Andry De Klerk. 0508610569