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Ghada Alhammad, call center head

Ghada Alhammad

call center head·Tamweelcom

Jordan

Bachelor's degree, Banking And Finance

Work experience

Total years of experience: 12 years, 1 months

call center head

October 2018 - July 2025

Tamweelcom

Irbid, Jordan

October 2018 - July 2025

-Strong persuasion skills, building lasting customer relationships.

-Created and executed marketing campaigns to boost brand awareness.

-Achieved revenue and profit growth by leading teams and analyzing data.

Company industry:
Financial Services
Job role:
Finance and Investment

scrtaria

July 2014 - September 2017

Pediatric Clinic, Dr. Abdul Rahman Al-Basoul

Irbid, Jordan

July 2014 - September 2017

-Managed patient appointments and front-desk operations.
-Organized medical records and supported staff communication.
-Ensured patient satisfaction with professional and timely service.

Company industry:
Medical Clinic
Job role:
Secretarial

operation manager

January 2012 - December 2013

Baytak Company for Home and Office Furniture and Utensils

Irbid, Jordan

January 2012 - December 2013

-Entered and updated sales, inventory, and customer data accurately.
-Handled customer inquiries and provided product/order support.
-Managed accounting tasks and monitored inventory records.

Company industry:
Home & Office Furniture
Job role:
Purchasing and Procurement

Education

Al Al-Bayt University

February 2017

February 2017

Bachelor's degree, Banking And Finance

Jordan

GPA (percentage): 84.84%

GPA (percentage): 84.84%

Finance and Banking graduate with excellent academic performance, ranked first in class. Skilled in accounting, business administration, and insurance, with strong expertise in financial statement analysis, feasibility studies, and project financing. Experienced in preparing financial reports, marketing strategies, and international financial management. Proficient in accounting for financial institutions and applying computer applications to streamline financial and accounting operations.

Skills

Loan Servicing

Expert

Sales and Marketing

Expert

Secretarial

Expert

Customer Service Skills

Expert

Finance

Expert

Receptionist

Expert

Guest Service

Expert

Front Office

Expert

Office Management

Expert

Minutes

Intermediate

Preparation

Expert

Sales

Expert

Budgeting

Intermediate

Science

Expert

Teamwork

Expert

Financial Management

Expert

Banking

Expert

data entry

Expert

proplem solving

Expert

Microsoft office

Expert

communication skills

Expert

Time management

Expert

Accounting Basics

Expert

customer service

Expert

cash handling

Expert

administrative support

Expert

Marketing

Expert

Management

Intermediate

Cashiering

Intermediate

Microsoft Excel

Expert

Cashier

Expert

Administration

Intermediate

Accounting

Expert

Secretarial

Expert

Financial Accounting

Expert

Auditing

Expert

Finance

Expert

Financial Reporting

Expert

Data Input

Expert

Internal Audit

Expert

Project Management

Expert

Social profiles

Personal Website
Personal Website

Languages

English

Expert

Training and Certifications

Certifications
Accounting Basics
Sep 2025
excel advanced
Oct 2024

Training
financial reporting & analysis
Jordanian company
customer service
Jordanian company
Microsoft office
albayt university
ICDL
Greater Irbid Municipality
office management
Jordanian company
Green finance
Jordan Microfinance Company
Jun 2024
Consumer Protection
Jordan Microfinance Company
Jan 2024
Combating money laundering and terrorist financing
Jordan Microfinance Company
Jan 2024

Hobbies and interests

Reading
Running