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Ghada Alhammad, call center head

Ghada Alhammad

call center head·Tamweelcom

Jordan

Bachelor's degree, Banking And Finance

Work experience

Total years of experience: 12 years, 1 months

call center head

October 2018 - July 2025

Tamweelcom

Irbid, Jordan

October 2018 - July 2025

-Strong persuasion skills, building lasting customer relationships.

-Created and executed marketing campaigns to boost brand awareness.

-Achieved revenue and profit growth by leading teams and analyzing data.

Company industry:
Financial Services
Job role:
Finance and Investment

scrtaria

July 2014 - September 2017

Pediatric Clinic, Dr. Abdul Rahman Al-Basoul

Irbid, Jordan

July 2014 - September 2017

-Managed patient appointments and front-desk operations.
-Organized medical records and supported staff communication.
-Ensured patient satisfaction with professional and timely service.

Company industry:
Medical Clinic
Job role:
Secretarial

operation manager

January 2012 - December 2013

Baytak Company for Home and Office Furniture and Utensils

Irbid, Jordan

January 2012 - December 2013

-Entered and updated sales, inventory, and customer data accurately.
-Handled customer inquiries and provided product/order support.
-Managed accounting tasks and monitored inventory records.

Company industry:
Home & Office Furniture
Job role:
Purchasing and Procurement

Education

Al Al-Bayt University

February 2017

February 2017

Bachelor's degree, Banking And Finance

Jordan

GPA (percentage): 84.84%

GPA (percentage): 84.84%

Finance and Banking graduate with excellent academic performance, ranked first in class. Skilled in accounting, business administration, and insurance, with strong expertise in financial statement analysis, feasibility studies, and project financing. Experienced in preparing financial reports, marketing strategies, and international financial management. Proficient in accounting for financial institutions and applying computer applications to streamline financial and accounting operations.
View attachment

Skills

Loan Servicing
Expert
Loan Servicing
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Finance
Expert
Finance
Expert
Receptionist
Expert
Receptionist
Expert
Guest Service
Expert
Guest Service
Expert
Front Office
Expert
Front Office
Expert
Office Management
Expert
Office Management
Expert
Minutes
Intermediate
Minutes
Intermediate
Preparation
Expert
Preparation
Expert
Sales
Expert
Sales
Expert
Budgeting
Intermediate
Budgeting
Intermediate
Science
Expert
Science
Expert
Teamwork
Expert
Teamwork
Expert
Financial Management
Expert
Financial Management
Expert
Banking
Expert
Banking
Expert
data entry
Expert
data entry
Expert
proplem solving
Expert
proplem solving
Expert
Microsoft office
Expert
Microsoft office
Expert
communication skills
Expert
communication skills
Expert
Time management
Expert
Time management
Expert
Accounting Basics
Expert
Accounting Basics
Expert
customer service
Expert
customer service
Expert
cash handling
Expert
cash handling
Expert
administrative support
Expert
administrative support
Expert
Marketing
Expert
Marketing
Expert
Management
Intermediate
Management
Intermediate
Cashiering
Intermediate
Cashiering
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Cashier
Expert
Cashier
Expert
Administration
Intermediate
Administration
Intermediate
Accounting
Expert
Accounting
Expert
Secretarial
Expert
Secretarial
Expert
Financial Accounting
Expert
Financial Accounting
Expert
Auditing
Expert
Auditing
Expert
Finance
Expert
Finance
Expert
Financial Reporting
Expert
Financial Reporting
Expert
Data Input
Expert
Data Input
Expert
Internal Audit
Expert
Internal Audit
Expert
Project Management
Expert
Project Management
Expert

Social profiles

Personal Website
Personal Website
people.bayt.com/

Languages

English
Expert

Training and Certifications

Certifications
Accounting Basics
excel advanced

Training
financial reporting & analysis
Jordanian company Show credentials
customer service
Jordanian company
Microsoft office
albayt university
ICDL
Greater Irbid Municipality
office management
Jordanian company
Green finance
Jordan Microfinance Company
Jun 2024
Consumer Protection
Jordan Microfinance Company
Jan 2024
Combating money laundering and terrorist financing
Jordan Microfinance Company
Jan 2024
Show credentials

Hobbies

  • Reading
  • Running