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Ghassan Hanbazazah, Operations Manager

Ghassan Hanbazazah

Operations Manager·Emdad by Elm

Saudi Arabia

Bachelor's degree, Bachelor of Public Relations,

Work experience

Total years of experience: 13 years, 11 months

Operations Manager

January 2022 - Present

Emdad by Elm

Mecca, Saudi Arabia

January 2022 - Present

• Led system transition ensuring a smooth migration to the new operational system by resolving challenges and meeting deadlines.
• Drove performance excellence achieving results five times higher than initial targets, significantly improving overall project outcomes.
• Managed project launch and team growth from inception, building the operation and expanding the team to more than 150 members.
• Strengthened client and government relations developing trusted partnerships and coordinating directly with 13 government agencies.
• Implemented employee assessments through structured performance reviews aligning team development with the projects objectives.
Company industry:
Human Resources Outsourcing

Operations Manager

January 2021 - January 2022

Emdad by Elm

Aseer, Saudi Arabia

January 2021 - January 2022

Project
• Led project management launching and managing 75 team members, ensuring smooth execution, , and consistent operational success.
• Designed and implemented departmental organization structures optimizing workflow, resource distribution, across all functions.
• Managed peak season operations maintaining seamless continuity through proactive planning, efficient resource allocation, and clear
communication.
• Strengthened client and government relations fostering trusted partnerships, improving coordination, and driving stronger cross-agency
collaboration.
• Developed employee development programs introducing targeted training initiatives to enhance skills and improve overall performance.
Company industry:
Human Resources Outsourcing

Domain Manager

January 2020 - January 2021

Emdad by Elm

Jeddah, Saudi Arabia

January 2020 - January 2021

• Led operational policy development creating and enforcing structured policies that enhanced efficiency across all project activities.
• Oversaw project planning strategically organizing and aligning project execution with company goals, timelines, and performance.
• Directed employee performance evaluation conducting detailed assessments to monitor progress, identify gaps, and drive improvement.
• Provided strong team leadership managing 25 members to ensure effective task execution and consistent project delivery.
• Ensured effective field operations maintaining productivity and safety while leading on-ground activities during the COVID-19 pandemic.
Company industry:
Market Research

Area Manager

October 2018 - January 2020

Emdad by Elm

Riyadh, Saudi Arabia

October 2018 - January 2020

• Directed branch operations management overseeing daily activities and ensuring alignment with objectives and overall project targets.
• Led project development playing a key role in establishing the initiative from inception through structured planning and execution.
• Provided team leadership managing a 30-member group to optimize performance, strengthen coordination, and achieve project outcomes.
Company industry:
Human Resources Outsourcing

operations supervisor

February 2016 - October 2018

Emdad Al Khebrat (Elm Company)

Jeddah, Saudi Arabia

I found this job using Bayt.com

February 2016 - October 2018

The Central Archive Project | Civil Affairs

· Team Leadership: Led a team of 16 across multiple departments, fostering collaboration and efficiency

· Client Communication : Maintained proactive communication with clients to ensure project satisfaction.

· Team Support : Prioritized tasks and established clear plans to drive efficiency .
Company industry:
Other Business Support Services
Job role:
Administration

Operations Supervisor

January 2016 - October 2018

Emdad by Elm

Jeddah, Saudi Arabia

January 2016 - October 2018

• Demonstrated team leadership guiding 16 members across multiple departments to strengthen efficiency, and overall performance.
• Applied problem-solving expertise proactively resolving operational challenges to maintain smooth workflows and service continuity.
• Maintained strong client communication ensuring transparency, quick issue resolution, and sustained project satisfaction.
• Delivered effective team support prioritizing tasks and establishing clear, structured plans to improve efficiency and output quality.
Company industry:
Human Resources Outsourcing

Operations Supervisor

January 2014 - January 2016

Elm Company

Jeddah, Saudi Arabia

January 2014 - January 2016

• Demonstrated leadership and efficiency managing 16-members across three departments efficient operations.
• Directed strategy and developing effective process improvement plans and delivering regular performance reports to management.
• Managed evaluation and feedback conducting structured performance reviews and providing actionable insights for continuous team
development and improvement.
Company industry:
IT Services

Project Manager

January 2011 - January 2012

Sunchiban Company

Beijing, China

January 2011 - January 2012

• Executed end-to-end project leadership overseeing all phases from initiation to completion and ensuring each stage achieved objectives.
• Directed project supervision and planning managing daily activities and developing comprehensive execution plans for smooth delivery.
• Handled progress reporting, preparing detailed updates and performance summaries to keep stakeholders informed on milestones and
project outcomes.
Company industry:
Construction & Building

Customer Service

July 2008 - October 2008

Banque Saudi Fransi

Jeddah, Saudi Arabia

July 2008 - October 2008

Summer training
Company industry:
Banking
Job role:
Customer Service and Call Center

Education

King AbdulAziz University

January 2019

January 2019

Bachelor's degree, Bachelor of Public Relations,

Saudi Arabia

Minzu University of China

August 2012

August 2012

Diploma, Chinese Language

China

Skills

Planning

Expert

Supervising

Expert

Project Management

Expert

Problem Solving

Expert

Recruitment

Expert

القدره على القياده و العمل بروح الفريق

Expert

القدره على التخطيط

Expert

إعداد التقارير

Expert

LEADERSHIP

Expert

MANAGEMENT

Expert

OPERATIONS

Expert

TEAM LEADERSHIP

Expert

OPERATIONS MANAGEMENT

Expert

PROBLEM SOLVING

Expert

PROGRESS REPORTING

Expert

COMMUNICATIONS

Expert

OPERATIONAL PLANNING

Expert

PROJECT MANAGEMENT

Expert

تنظيم الوقت

Expert

القدره على اتخاذ القرار و إثارة الملاحظات و التنسيق

Expert

القدرة على الاقناع.

Expert

حل المشكلات واتخاذ القرار

Expert

ACCOUNTABILITY

Intermediate

BUSINESS CONTINUITY

Intermediate

CORRECTIVE MAINTENANCE

Intermediate

CREATIVE PROBLEM SOLVING

Intermediate

EMPLOYEE PERFORMANCE MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

LINKEDIN

Intermediate

OPERATIONS

Intermediate

OPERATIONS MANAGEMENT

Intermediate

PROACTIVITY

Intermediate

Planning

Expert

Supervising

Expert

Project Management

Expert

Problem Solving

Expert

Recruitment

Expert

Languages

Chinese

Beginner

English

Beginner

Training and Certifications

Certifications
(PMP) Certification Program
Introduction to Project Management
Project Scope Management
Project Interdependency Management
and Cost Management
Work
Communication and Risk Management
Fundamentals of Management
Quality and Human Resources Management
Creative Director (3 Levels)
Professional Project Management
Project Schedules and Cost Control
Business Analysis Professional course
خطاب شكر من القنصلية العامة الباكستانيه
Dec 2014
شهادة شكر من مدير إدارة الوافدين بمنطقة مكة المكرمة
Jan 2016
شهادة شكر من مدير عام الأحوال المدنية بمنطقة مكة المكرمة
Jan 2018
Training
دورة التقويم الالكتروني
منصة وراق
كيف تبني شبكة علاقات اجتماعية فعالة
منصة دروب
دورة تكنولوجيا المعلومات في مكان العمل- إتقِان برامج المايكروسوفت
منصة دروب
أساسيات القيادة
منصة دروب
أساسيات الاداره
منصة دروب
مهارات حل المشكلات في بيئة العمل
منصة دروب
Nov 2017
مقدمه في مهام الموارد البشرية
منصة دروب
Dec 2017
سلسلة دورات إدارة المشاريع (pmp )
منصة دروب
Jan 2018
المدير المبدع المستوى الثالث
CSTC
Mar 2015
المدير المبدع
CSTC
Aug 2014
المدير المبدع المستوى الأول
CSTC
Dec 2014
project management professional
معهد صناعة الحياة
Dec 2017

Hobbies and interests

الاعمال اليدوية
تحقيق وتحسين المهارات الذاتية