Ghada Orsan

• Maintained exceptional performance levels, consistently achieving high scores
in productivity and First Call Resolution (FCR).
• Optimized customer satisfaction by resolving complex issues and complaints
within stringent timeframes (Assignment to first response).
• Demonstrated high quality standards in ticketing and interaction handling,
ensuring alignment with leadership feedback and company policies.
• Managed high transaction volumes effectively while maintaining perfect
attendance and professional communication standards.

• Oversaw daily administrative functions including calendar coordination,
document management, and internal communications.
• Supported sales team operations and handled client communication
effectively to support company targets.
• Coordinated logistics for product deliveries and external meetings to ensure
timely operational flow.
• Contributed to increased client satisfaction by improving response time and
follow-up accuracy.