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mohamed radwan, Customer Service Representative (Call Center Agent)

mohamed radwan

Customer Service Representative (Call Center Agent)·Concentrix - Egypt

Egypt

Bachelor's degree, Dentistry

Work experience

Total years of experience: 1 years, 6 months

Customer Service Representative (Call Center Agent)

January 2023 - June 2024

Concentrix - Egypt

Alexandria, Egypt

January 2023 - June 2024

Handled inbound and outbound customer calls for international accounts, resolving inquiries and providing product/service support. Maintained high customer satisfaction scores while managing call volume in a fast-paced environment. Developed strong communication and problem-solving skills balancing part-time work alongside university studies
Company industry:
Call Centers & Customer Care Outsourcing

Education

Arab Academy For Science, Technology & Maritime Transport

July 2028

July 2028

Bachelor's degree, Dentistry

Egypt

Languages

Arabic

Native Speaker

English

Expert

Russian

Intermediate