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Ghadah Gabel, Service Design Consultant

Ghadah Gabel

Service Design Consultant·Araamis Consulting Company/HUED

Saudi Arabia

Master's degree, Design Management

Work experience

Total years of experience: 12 years, 2 months

Service Design Consultant

May 2017 - Present

Araamis Consulting Company/HUED

Riyadh, Saudi Arabia

May 2017 - Present

PROJECTS:
STC Employee Service Innovation & Experience Program
- Designed and executed the STC Innovation Lab Brochure.
- Contributed in the contextual research, service design and UX design and testing of the following services:
- Recruitment & Onboarding
- Safety & Security
- Systems Access Control
- Warehouse Item Delivery & Asset Management

General Authority of Entertainment Innovation Boot Camp
- Contributed in the planning, design and facilitation of a 3-day Innovation boot camp with GEA employees and executives.

Ministry of Economy and Planning - Vice Minister’s Office Design
- Contributed in the research and design of two departments in VMO: Shared Services and the Internal Communications.
- Facilitated research workshops with key stakeholders
- Conducted interviews to understand the operations of the departments w Analyzed the research findings and developed a research report
- Designed Service Blueprints
- Developed the Policies and Procedures for both departments
- Developed and designed the service design reports

Ministry of Finance - His Excellency Office Research
- Contributed in the research phase of the project to understand the operations and challenges within the
case management system.
- Contributed in formulating the research strategy and guide
- Conducted research interviews with managers and staff of HEO’s eleven departments w Designed and facilitated research workshops
- Analyzed the data to identify the challenges
- Developed and visually designed a root cause map
- Developed and visually designed the journey map of case handling at HEO
- Designed the research report
- Designed workshops to validate findings and research outcomes with the stakeholders

SEDA Financial Committee Vision Development Proposal
- Contributed in the development of a project proposal to transform the operations and experiences of the Financial Committee chaired by His Royal Highness Prince Muhammad bin Salman.
- Designed and facilitated an internal workshop to develop a high-level vision for the committee to guide the transformation program
- Translated the outcomes of the vision development workshop into scenarios that described the potential reality of the vision realization

Najm Workshop, 2017
- Contributed in the design and facilitation of a one-day workshop with Najm’s CEO and executives to create awareness of the innovation importance and the implementation of the design thinking process.

Company industry:
Business Consultancy Services
Job role:
Consulting

Workshop Facilitator

January 2016 - March 2016

THE CREATIVE COAST

United States

January 2016 - March 2016

Facilitated 2-day collaborative workshop, leading participations through development of vision and business plan for Annual “Geekend” Event.

Company industry:
Business Support Services
Job role:
Other

Research Participant and Presenter

January 2016 - February 2016

ETHNOGRAPHIC & QUALITATIVE RESEARCH CONFERENCE

United States

January 2016 - February 2016

Created and delivered ethnographic research presentation describing culture of Savannah’s Airport.

Company industry:
Primary, Prep, & Secondary School
Job role:
Other

Research Participant and Presenter

September 2015 - November 2015

SAVANNAH/HILTON HEAD INTERNATIONAL AIRPORT

United States

September 2015 - November 2015

Presented an ethnographic research on culture of Savannah Airport to airport’s internal marketing team and executives.

Company industry:
Airlines
Job role:
Research and Development

Intern – Trainer’s Assistant

May 2013 - August 2013

NAFISA SHAMS ACADEMY

Jeddah, Saudi Arabia

May 2013 - August 2013

Curriculum Design.

Company industry:
Media Production
Job role:
Other

Student Project Participant

January 2013 - May 2013

HENRY COUNTY COMMUNITY FOUNDATION

United States

January 2013 - May 2013

Actively participated in small project group to create marketing campaign for 2nd Annual Women’s Fund Grant Making Gala, aimed at reaching audience of potential donors and sponsors.

Company industry:
Non-profit Organization
Job role:
Other

Student Project Participant

January 2013 - May 2013

CINDA B COMPANY

United States

January 2013 - May 2013

Collaborated with small project group on intensive promotional campaign design and strategy for marketing of professional business products geared toward women.

Company industry:
Fashion Design
Job role:
Other

Finance Leader

January 2013 - May 2013

BALL STATE UNIVERSITY

United States

January 2013 - May 2013

Supervised all finance planning and operations aspects for major fashion show event organized by Family & Consumer Sciences Department.

Company industry:
Primary, Prep, & Secondary School
Job role:
Other

Compensation Specialist

August 2010 - August 2011

GABEL Consultants

Jeddah, Saudi Arabia

August 2010 - August 2011

• Reviewed job evaluation and market salary analysis and did comparison as part of the compensation studies.
• Gained knowledge in some areas of Human resources functions, such as, job analysis, job descriptions and job evaluation as well as grading structure and salary market surveys.
• Worked on compensation structures staring with evaluating the job using eight parameters point system designed by GABEL Consultants, including Knowledge required, years of experience, supervisory level, financial responsibility, etc.

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

Administrator

August 2008 - February 2009

Islamic Community Center

United States

August 2008 - February 2009

Administrator for the female section in the islamic community center.

Company industry:
Administration Support Services
Job role:
Administration

administrator assistant

May 2006 - July 2006

دار ربيع القلوب لتحفيظ القرآن الكريم التابع للجمعية الخيرية النسائية لتحفيظ القرآن الكريم بجدة

Jeddah, Saudi Arabia

May 2006 - July 2006

working as manager assistant and counselor, in addition, working as a part time teacher.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Education

Savannah College of Art and Design

June 2016

June 2016

Master's degree, Design Management

United States

Ball State University

December 2013

December 2013

Bachelor's degree, Family and Consumer Sciences

United States

GPA (point): 3.86 out of 4

GPA (point): 3.86 out of 4

I have completed my bachelor's degree in Family and Consumer Sciences from Ball State University. I maintained the dean's list status, joined the Honor Society, and received an honor (Magna Cum Laude).
View attachment

35th High School

August 2006

August 2006

High school or equivalent, scientific section

Saudi Arabia

GPA (percentage): 95%

GPA (percentage): 95%

المشاركة في مسابقات القرآن الكريم والسنة النبوية التي تقيمها الرئاسة العامة لتعليم البنات والحصول على المرتبة الأولى على مستوى جدة شهادات وجوائز تفوق وتميز عديدة

Skills

Business Design
Expert
Business Design
Expert
Innovation Management
Expert
Innovation Management
Expert
Contextual Research
Expert
Contextual Research
Expert
User Profiling
Expert
User Profiling
Expert
Hand and digital illustrating
Intermediate
Hand and digital illustrating
Intermediate
System Planning
Expert
System Planning
Expert
Business Model Development
Expert
Business Model Development
Expert
Innovation & Design
Expert
Innovation & Design
Expert
User Lifestyle Profiling
Expert
User Lifestyle Profiling
Expert
Empathetic Research
Expert
Empathetic Research
Expert
Data Gathering & Analysis
Expert
Data Gathering & Analysis
Expert
Problem Solving
Expert
Problem Solving
Expert
Cross-Functional Collaboration
Expert
Cross-Functional Collaboration
Expert
Strategic Planning
Expert
Strategic Planning
Expert
photoshop
Intermediate
photoshop
Intermediate
MS word, excel, powerpoint
Expert
MS word, excel, powerpoint
Expert
Illustrator
Intermediate
Illustrator
Intermediate
Research & Development
Expert
Research & Development
Expert
Visual Communication
Intermediate
Visual Communication
Intermediate
Service Design
Expert
Service Design
Expert
UX/UI Design
Intermediate
UX/UI Design
Intermediate
Writing
Expert
Writing
Expert
User Profiling
Expert
User Profiling
Expert
Contextual Research
Expert
Contextual Research
Expert
Innovation Management
Expert
Innovation Management
Expert
Business Design
Expert
Business Design
Expert
Strategic Planning
Expert
Strategic Planning
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Persuasive Communicator
Jun 2014

Training
TRIZ (Theory of Inventive Problem Solving)
OXFORD Creativity
Nov 2017

Hobbies and interests

Marketing

I worked on a project in cooperation with Cinda B company in Fort Wayne, Indiana. I did an intensive promotional campaign to market the professional business women products that Cinda B offers. I worked on a project with the Henry County Community Foundation in New Castle, Indiana on a marketing campaign for the second annual Women’s Fund Grant Making Gala.

Event coordinating

Finance leader for a big fashion show in the USA Coordinator for the Saudi National day organized by the Saudi Students Club in USA. Participated in “Ana Mawhooba” Festival. Managed the entertainment programs for the orphans – Jamieat Al-Berr. Organizational member – Nab Al-Wedd Club – QJ. Volunteered as a sales supervisor in the Islamic Education Foundation Center.

Graphic, interior, and fashion design