Service Design Consultant
Araamis Consulting Company/HUED
Total years of experience :10 years, 1 Months
PROJECTS:
STC Employee Service Innovation & Experience Program
- Designed and executed the STC Innovation Lab Brochure.
- Contributed in the contextual research, service design and UX design and testing of the following services:
- Recruitment & Onboarding
- Safety & Security
- Systems Access Control
- Warehouse Item Delivery & Asset Management
General Authority of Entertainment Innovation Boot Camp
- Contributed in the planning, design and facilitation of a 3-day Innovation boot camp with GEA employees and executives.
Ministry of Economy and Planning - Vice Minister’s Office Design
- Contributed in the research and design of two departments in VMO: Shared Services and the Internal Communications.
- Facilitated research workshops with key stakeholders
- Conducted interviews to understand the operations of the departments w Analyzed the research findings and developed a research report
- Designed Service Blueprints
- Developed the Policies and Procedures for both departments
- Developed and designed the service design reports
Ministry of Finance - His Excellency Office Research
- Contributed in the research phase of the project to understand the operations and challenges within the
case management system.
- Contributed in formulating the research strategy and guide
- Conducted research interviews with managers and staff of HEO’s eleven departments w Designed and facilitated research workshops
- Analyzed the data to identify the challenges
- Developed and visually designed a root cause map
- Developed and visually designed the journey map of case handling at HEO
- Designed the research report
- Designed workshops to validate findings and research outcomes with the stakeholders
SEDA Financial Committee Vision Development Proposal
- Contributed in the development of a project proposal to transform the operations and experiences of the Financial Committee chaired by His Royal Highness Prince Muhammad bin Salman.
- Designed and facilitated an internal workshop to develop a high-level vision for the committee to guide the transformation program
- Translated the outcomes of the vision development workshop into scenarios that described the potential reality of the vision realization
Najm Workshop, 2017
- Contributed in the design and facilitation of a one-day workshop with Najm’s CEO and executives to create awareness of the innovation importance and the implementation of the design thinking process.
Facilitated 2-day collaborative workshop, leading participations through development of vision and business plan for Annual “Geekend” Event.
Created and delivered ethnographic research presentation describing culture of Savannah’s Airport.
Presented an ethnographic research on culture of Savannah Airport to airport’s internal marketing team and executives.
Curriculum Design.
Actively participated in small project group to create marketing campaign for 2nd Annual Women’s Fund Grant Making Gala, aimed at reaching audience of potential donors and sponsors.
Collaborated with small project group on intensive promotional campaign design and strategy for marketing of professional business products geared toward women.
Supervised all finance planning and operations aspects for major fashion show event organized by Family & Consumer Sciences Department.
• Reviewed job evaluation and market salary analysis and did comparison as part of the compensation studies.
• Gained knowledge in some areas of Human resources functions, such as, job analysis, job descriptions and job evaluation as well as grading structure and salary market surveys.
• Worked on compensation structures staring with evaluating the job using eight parameters point system designed by GABEL Consultants, including Knowledge required, years of experience, supervisory level, financial responsibility, etc.
Administrator for the female section in the islamic community center.
working as manager assistant and counselor, in addition, working as a part time teacher.
I have completed my bachelor's degree in Family and Consumer Sciences from Ball State University. I maintained the dean's list status, joined the Honor Society, and received an honor (Magna Cum Laude).
المشاركة في مسابقات القرآن الكريم والسنة النبوية التي تقيمها الرئاسة العامة لتعليم البنات والحصول على المرتبة الأولى على مستوى جدة شهادات وجوائز تفوق وتميز عديدة
