Corporate Assitant Relationship Manager
Arab Bank Egypt
مجموع سنوات الخبرة :11 years, 5 أشهر
May 2006 till October2012: Arab Bank Egypt
May 2007 till July 2008:
Responsibilities:
1 Gather all the required information that is needed to prepare and assess credit applications.
1 Preparing financial/credit analysis, market research, credit structuring for existing and new corporate clients.
1 Preparing call report
1 Preparing credit proposal memo (CPM's) to be submitted to the approving authority.
1 Responsible for business development both with new customers and with existing customers.
1 Cross sell the full range of products.
1 Maintain a high standard of operational control including adherence to Risk management guidelines, KYC procedures and other bank policies.
1 Research, create and follow up on a target list for potential new business
1 Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
10 Providing financial solutions and advices to corporate clients through handling & answering their inquiries and requests.
11 Acknowledge & maintain their financial needs in order to keep the bank in a good competitive position in the market.
12Receive & getting the needed approvals for corporate client's requests (LG's, LC's, renewal, amendment ) in a time frame which guarantee high service quality.
13Participate in the field visits to existing/potential clients in order to maintain a good relationship with the clients, acknowledge their situation and ensure their satisfaction with the services provided by our bank.
May 2006 till May 2007: "Senior Customer Relationship Officer (Retail Banking) "
Responsibilities: Daily Tasks
1 Dealing with daily customer queries efficiently.
1 Handling day by day requests received by mail, fax.
1 Solving customer complaints professionally within time frame to ensure customer full satisfaction.
1 Coaching new staff.
Service Quality
1 Contribution towards achieving customer satisfaction target while role modeling superior standards to branch staff.
1 Achieving set service standard levels.
1 Ensure that branch image is maintained at high levels.
1 Drive customer's migration to less cost effective / alternative delivery channels.
1 Keep the branch merchandising / communication materials availability & up to date.
1 Maintain bank & corporate standards in terms of image, looks & hygiene in the branches.
Risk Management
1 Adhere to Bank Service & Operation Policies / Manuals
- Ensure that account opening forms quality / filing / documents are up to the standard.
- Ensure that monthly / weekly reconciliation & destruction for all security items is being carried out as per policy & manuals guidelines.
- Ensure that cheque bouncing controls are implemented & in force
2 Ensue confidentiality of customer information
2 Minimize operational losses.
From 11-2003 till 4-2006 in: Citibank N.A Egypt:
From 4 - 2004 till 4 - 2006
Citiphone Authorizer (shift leader)
1 Resolves customer complaints with other departments.
1 Adheres to corporate customer satisfaction standards and service indicators.
1 Maintains up to date knowledge of product and service features and related
Procedures.
4 Ensures compliance of call resolution with appropriate policies and procedures
4 Sells/Cross sells product and services and generates sales leads for other units to follow up on.
4 Handling referral transactions.
From 11-2003 till 4-2004
Call Center Officer
Providing comprehensive services to Citibank customers via telephone, and handling their incoming inquiries, requests and complaints pertaining to all Bank products. (Loan, auto loan, Banking accounts, Credit cards)
1 Handled customer calls, especially corporate customers, and processed all customer inquires within required time frame while maintaining courtesy & Professionalism.
1 Trained/Coached Junior Citiphone Officers.
1 Interfaced With Other internal departments to resolve customer problems and request as necessary.
1 Ensured compliance of call resolution with appropriate policies and procedures.
D.I.G for Petroleum Services: From 01/2003 till 11/2003
Executive Secretary.
Amany Sadek Legal Accountants: From 06/2001 till 12/2002
Junior Accountant.
Bachelor of Commerce, Cairo University. (2001) Major: Accounting.
Graduated from El Nasr Experimental Language School.