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تم إلغاء حظر المستخدم بنجاح
Sannah أكبر, Flight Attendant

Sannah أكبر

Flight Attendant·Fly Dubai

الإمارات العربية المتحدة

دبلوم, Teaching

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 3 أشهر

Flight Attendant

مارس 2013 - حتى الآن

Fly Dubai

دبي، الإمارات العربية المتحدة

مارس 2013 - حتى الآن

 Carried out pre-flight duties and checked safety equipment and conducted security checks to ensure the safety of passengers. Also checked that the aircraft is clean and tidy.
 Welcomed passengers on board and ensured a high level of customer service at all time. This involved informing passengers of the aircraft safety procedures and answering any questions during the flight.
 In-depth knowledge of first aid and other health and safety related procedures. Reassured passengers in emergency situations.
 Ensured passengers disembarked safely at the end of a flight and checked no suspicious stowaways or suspicious items were left on board.
مجال الشركة:
الفضاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Rental Officer

يونيو 2013 - فبراير 2014

Deyaar

دبي، الإمارات العربية المتحدة

يونيو 2013 - فبراير 2014

 Conducted the full and proper screening and testing of an applicant’s credit, criminal history and rental history.
 Dealt with clients on a personal level which involved creating a personal rapport with the tenants in order to deliver a high level of customer service.
 Leased contracts or using legal documents approved by State Law for the area in which the property is located.
 Handled cheques for property and issue the replacement of cheques
 Involved in the issuing of new lease contracts, settlements and transfers.
مجال الشركة:
العقارات
الدور الوظيفي:
الموارد البشرية والتوظيف

Teacher

ديسمبر 2012 - مايو 2013

Little Discoveries Nursery

دبي، الإمارات العربية المتحدة

ديسمبر 2012 - مايو 2013

 Developed work schemes and lesson plans in line with curriculum objectives.
 Facilitated learning by establishing a relationship with pupils
 Maintained the organisation of learning resources and the classrooms learning
environment.
 Conducted lesson plans in line with the national curriculum while still catering to
the student needs.
 Fostered and guided the social growth of students and helped them to reach a
maturity suitable for their age and ability.
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Sales Executive

أكتوبر 2011 - سبتمبر 2012

Ernest Jones

المملكة المتحدة

أكتوبر 2011 - سبتمبر 2012

•Demonstrating excellent customer facing skills for the company whilst maintaining a professional mandate.
•Surpassing day to day targets set by higher management.
•Extensive involvement in managing client relationships at all levels.
•Developing intrinsic relationships with clients based on trust in order to maximise sales revenue.
•Selecting a mutually beneficial payment plan to increase store profitability.
مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Office management

مارس 2008 - سبتمبر 2012

Sky DIY

المملكة المتحدة

مارس 2008 - سبتمبر 2012

•Earned a significant amount of trust overtime.
•Devised an efficient data-entry system that was approved by management and increased productivity by 50%.
•Maintaining store staff by recruiting, selecting, orienting, and training employees.
•Overseeing financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
•Keeping up to date with current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
•Ensuring availability of merchandise and services by approving contracts; maintaining inventories.
•Placing pricing policies by reviewing merchandising, determining additional needed sales promotion; authorizing clearance sales; studying trends.
•Contributing to team effort by accomplishing related results as needed.
مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الإدارة

Event Management

نوفمبر 2011 - مارس 2012

Self Employed

المملكة المتحدة

نوفمبر 2011 - مارس 2012

•Successful planning of various charity events.
• Managed and directed a team for preparation.
•Published and marketed the event via endorsements.
• Presented and key speaker of the event.
•Facilitated a smooth running of the event.
• Budgeted accordingly in order to make a 50% profit.
• Maintained excellent flow of communication tailored to various client groups throughout the whole process.
مجال الشركة:
الإنتاج الإعلامي
الدور الوظيفي:
الإدارة

Teacher

أبريل 2010 - يناير 2012

Primary School

المملكة المتحدة

أبريل 2010 - يناير 2012

•Developing work schemes and lesson plans in line with curriculum objectives.
•Facilitated learning by establishing a relationship with pupils.
•Maintaining organisation of learning resources and the classrooms learning environment.
•Set out lesson plans, including role plays, art activities and help develop the pupils learning skills.
•Developing lesson plans in line with the national curriculum while still catering to the student needs.
•Fostered and guided the social growth of students and helped them to reach a maturity suitable for their age and ability.
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Sales Promoter/Marketer

مارس 2011 - يونيو 2011

Lebara

المملكة المتحدة

مارس 2011 - يونيو 2011

•Participated in promoting and creation of selling products that resulted in clients to come back personally to purchase more.
•Building client relationships through networking
•Provide customers of financial benefits.
•Exceptional customer facing skills.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
المبيعات

Customer Service

يونيو 2010 - سبتمبر 2010

Pizza Hut

المملكة المتحدة

يونيو 2010 - سبتمبر 2010

•Taking telephone orders and inputting correct date onto the computer system.
•Dealing with customers who would come into the establishment.
•Increased efficiency in the order taking and data entry into the computer system using my own techniques.
•Dealing with customers on a face to face basis.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer telephone services

أبريل 2010 - سبتمبر 2010

Bambino Direct

المملكة المتحدة

أبريل 2010 - سبتمبر 2010

•Business telephone calls.
•Inputting important data, taking successful orders in order to ensure profitability.
•Demonstrated a wide range of administrative and I.T skills.
•Handling difficult situations and resolving problematic issues to maintain customer satisfaction.
•Clear communication, building up a rapport, using the correct tone of voice, keeping it positive and listening to the client’s needs.
مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Key Manager

أكتوبر 2008 - نوفمبر 2009

Instore

المملكة المتحدة

أكتوبر 2008 - نوفمبر 2009

•Promoted to manager within a period of 3 months.
•Earned a position of extreme trust after a short period of time. •Completed store operational requirements by scheduling and assigning employees; following up on work results.
•Ensuring staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
•Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
•Secured merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
الإدارة

Secretary

فبراير 2008 - يونيو 2008

Road Traffic Assist

المملكة المتحدة

فبراير 2008 - يونيو 2008

•Maintained contact and updated clients of the service.
•Personally dealing with clients first hand.
•Managing emails throughout the company ensuring all correct data has been processed.
•Supporting management, using a variety of communication & organisational skills.
•Maintaining client databases for all clients across all divisions.
مجال الشركة:
التأمين
الدور الوظيفي:
سكرتارية

Event Management

يناير 2006 - يناير 2007

Member of the Youth Parliament

المملكة المتحدة

يناير 2006 - يناير 2007

•Member of the Youth Council of Calderdale.
•Created and organised events for young people in Calderdale.
•Involved in discussions about what could be done to change the youth culture in Calderdale.
•Interacted with the young people in Calderdale.
مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الإدارة

التعليم

T.E.F.L

سبتمبر 2012

سبتمبر 2012

دبلوم، Teaching

المملكة المتحدة

Teaching English As A Foreign Language abroad.

Univeristy Of Huddersfield

يونيو 2012

يونيو 2012

بكالوريوس،

المملكة المتحدة

Hipperholme and Lightcliffe High Scool and 6th form

يونيو 2009

يونيو 2009

الثانوية العامة أو ما يعادلها، G.C.S.E and A- LEVELS

المملكة المتحدة

Skills

Business Networking
Expert
Business Networking
Expert
Human Relations
Expert
Human Relations
Expert
International Relations
Expert
International Relations
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Event Management
Expert
Event Management
Expert
Event Management
Expert
Event Management
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
International Relations
Expert
International Relations
Expert
Human Relations
Expert
Human Relations
Expert
Business Networking
Expert
Business Networking
Expert

اللغات

الانجليزية
متمرّس
الأوردو
متوسط
الفرنسية
مبتدئ
العربية
متوسط

التدريب و الشهادات

الشهادات
NVQ Level 2
General Physics Corporations
Oct 2008 - Nov 2009