Assistant IT Manager
Medcell
Total years of experience :6 years, 11 Months
• Successfully managed IT projects, consistently achieving deadlines and adhering to budget constraints.
• Designed, implemented, and oversaw a comprehensive security network (CCTV, access control, firewalls) across all projects, safeguarding company assets and personnel.
• Backup and Data Management.
• Led the design, build, and management of call centers, ensuring efficient communication channels for clients.
• Assist with user account management.
• Managed and operated a robust network infrastructure connection, encompassing voice, internet, data, CCTV, and access control systems.
• Collaborated with marketing to define web design, development, hosting, and maintenance strategies for optimal online presence. Managed and operated AWS services (EC2, API, S3, CloudFront, certificates) for hosted applications.
• Conduct basic IT audits and security assessments.
• Participate in the selection and evaluation of new IT solutions.
• Implement cutting-edge solutions to streamline processes and delight customers.
• Collaborate with other departments to ensure technology solutions are aligned with business requirements and objectives.
• Oversee projects related to developing and implementing technologies and systems.
• Allocate resources efficiently to ensure that projects are completed on time and within budget.
• Ensure the security and integrity of the company’s network infrastructure to protect against cyber threats and unauthorized access.
• Implement and manage advanced cybersecurity measures to protect the company’s data.
• Generate reports on IT performance, project progress, and anti-counterfeiting activities for senior management and other stakeholders.
• Develop and implement disaster recovery plans to ensure business continuity in the event of a system failure or cyber-attack.
• Regularly assess and enhance IT processes and systems to increase efficiency and effectiveness in combating counterfeiting.
• Supervise IT staff, ensuring they are effectively executing their tasks.
• Coordinate with different departments to ensure that IT projects meet business needs and objectives.
• Troubleshooting issues and ensuring efficient operation of IT infrastructure.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Manage IT projects.
• Ensuring adherence to deadlines and IT budget.
• Keep abreast of emerging technologies and trends in anti-counterfeiting to recommend and implement improvements.
• Allocating resources effectively.
• Manage relationships with external vendors and service providers.
• Oversee technical support provided to end-users, ensuring timely resolution of IT issues.
• Installing, configuring, and maintaining hardware and software (desktops, laptops, servers, printers).
• Managing user accounts and access controls.
• Implementing security measures like firewalls and antivirus software
• Performing system backups and disaster recovery procedures.
• Monitoring system performance and troubleshooting technical issues.
• Designing, configuring, and maintaining network infrastructure.
• Ensuring network security and preventing unauthorized access.
• Monitoring network performance and troubleshooting connectivity issues.
• Managing network devices like routers and switches.
• Providing technical support to end-users via phone, email, or in-person
• Troubleshooting user issues with hardware, software, and network connectivity.
• Training users on new technologies and software applications.
• Documenting IT procedures and policies.
• Making sure the quality standards are met.
• Using IT systems to keep track of people and progress.
• Monitoring subcontractors to ensure guidelines are maintained.
• overseeing the accounting, costing and billing.
• Recommended procedure modifications or improvements.
• Advise user on appropriate action.
• Stay current with system information, changes and updates.
• Prepare activity reports.
• Experience working in a wireless network environment.
• Testing and evaluating new technology.
• Setting up new users'
Network and Security.