Online marketeer
Wysada
Total years of experience :2 years, 1 Months
•Composing marketing content for a campaign at a time.
•Writing promotional product descriptions.
•Writing daily newsletter subject line on special offers and discounts, blogs and articles about design and interior, in addition to building and managing a content calendar that aligns to the company’s priorities. And optimizing content for search engines and lead generation
Human Resources Manager - Genie9 backup software solutions 18.09.11-15.06.12
Duties included:
• Checked the employees' daily attendance.
• Managed annual leaves.
• Evaluated employees' performance.
• Dealt with internal challenges that the employees faced.
• Organized new activities that stimulated employees to work harder and more efficiently.
Customer Service Officer - Arab Bank 01.01.11-13.09.11
Duties included:
• Delivered personalized service to customers on various banking products, accounts, and services enquiries in an effective and efficient manner.
• Provided appropriate solutions and attention to customers and developed a quick understanding of their needs.
• Identified cross-sell opportunities during customer interaction.
• Delivered quality service to customers in order to achieve total customer satisfaction.
• Solicited customers' feedback and identified problem trends for improvement actions.
• Assisted customers with their enquiries, escalated/ re-directed problems when appropriate.
• Performed counter services as: o Deposits and withdrawals
o Travellers' cheques and foreign currency transactions
o Issue of banker's drafts
o Money transfers and international payment services
Master of Management with a focus on international marketing 18.07.12-20.07.13 Universiteit Hasselt. Hasselt, Belgium
Bachelor in Business Economics 05.07.06-01.08.10 University of Jordan. Amman, Jordan