Ghaidaa Alsheikh

• Supervised a team of travel advisors and guided their professional
development.
• Provided exceptional customer service to resolve travel-related
issues.
• Tracked and analyzed customer feedback to continuously improve
services.
• Resolved customer complaints and issues in a timely and professional
manner.
• Managed and trained team members to ensure efficient operations.
• Coordinated with cross-functional teams to ensure seamless workflow
and communication

• Managed a team of reservation agents to ensure efficient ticketing
processes and high customer satisfaction.
• Promote excellent performance by leading the team and supervising
the daily operations of the department.
• Ensure high-quality services are offered.
• Handled customer complaints with empathy and composure.
• Proactively participated in meetings and helped create new practices.
• Processed a range of documentation and entered information into
databases.
• Developed training programs for new staff to enhance their
understanding of ticketing systems and customer service.

• Responding to customer queries in a timely and
• accurate way, via phone, email or chat
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• Maintain a high and consistent level of support quality
• across the team.
• Maintain and develop internal support and call center
• quality standards.

Research destination and travel prices, customs, weather
conditions, reviews etc.
• Plan and organize travels
• Book tickets, reserve accommodation

• Makes and confirms reservations for passengers, issue tickets quoting
correct fare to reduce passenger complaints, advise of changes in
flight plan or to cancel passenger reservations, initiate and promote
QR product to generate the revenue, handle help desk-assist travel
agents with seat confirmations: upgrade/downgrade proposals,
telephone customer to advise of change with travel conveyance or to
confirm reservations, as well as alternate available options.

• Responsible for providing quality service to passengers in respect to
check-in, boarding, special services, lounges, and baggages services as
per commercial and safety standards and procedures ensuring
passengers and their baggage are handled in a consistent manner.