Process Improvement & Automation Executive
Danzas AEI Emirates LLC - Al Tayer Group
Total des années d'expérience :13 years, 3 Mois
★Analyze processes, identify automation opportunities and define RPA value proposition
★Determine operational objectives by studying business functions/gathering information
★Manages and drives process improvement and process automation programs
★ Establishes continuous improvement practices to drive operational excellence
★Construct workflow charts and diagrams post studying system capabilities
★Improve systems by studying current practices; designing modifications
★Formulate, organize, and monitor inter-connected and cross-functional projects
★Train staff on continuous improvement & automation tools & techniques
★ Act as the GCCS manager for the station (Customer Complaints and Operational Irreg.)
★ Provide analyses required to develop departments strategies and operational targets
★ Assist in developing and delivering presentations to communicate approved strategy
★ Analyzing churn and NPA feedbacks for developing customer-centric strategy
★ Drives performance improvement of Performance Reporting Specialists to achieve KPI
★ Leads, motivates, and supervises a team of Performance Reporting Specialists
★ Takes active role in development and coaching of Performance Reporting team
★ Monitor, analyze, measure, improve and control business performance areas
★ Creating sophisticated reports that provide a complete business process visibility
★ Organizing & leading management & business review meetings
★ Generating performance reports for the internal and external management
★ Perform a complete root cause analysis of incidents
System Engineer at BIOSME (Business Integrated Operating Systems)
➢ Responsibilities:
✓ VMware Installation (ESXi, vCenter server)
✓ VEEAM Installation (Backup & Replication, Monitoring)
✓ Configuring Switches, Routers and APs
✓ Silver-Peak (WAN optimization)
✓ Microsoft Servers (Active Directory, Exchange)
➢ Project highlights
✓ Mubadala (Configuring Redundant Cisco Environment)
✓ IPIC (Vmware Configs, Presales Meeting, Veeam)
✓ Ducab (Presales meeting, Veeam Installation)
✓ Centro-Rotana (Presales Meeting, Veeam Installation)
✓ LaLs group (Presales meeting, Veeam Cloud Backups)
✓ Dubai Holding (vShpere 5 Installation, Switches)
✓ Sharjah Transport (Servers, Switches & Routers Configs)
✓ AlCazar (Server Configs, Exchange setup)
✓ Accumed (Vmware, Desktop Support)
✓ American School (Wireless Installation)
✓ Mammut Building Systems (Vmware, Microsoft support)
➢ Major Support highlights
✓ AlCazar (Full Desktop support, Server Monitoring)
✓ Ducab (Veeam Support)
✓ IPIC (VMware, Veeam Support)
✓ Sarasin-Alpen Bank (Full Desktop support, Backup Monitoring)
✓ Hadef (Full Desktop support, Server Monitoring)
✓ Ita'u (Full Desktop support, Server Monitoring)
✓ American School (Wireless Support)
✓ Mammut Building Systems (Microsoft support)
I have a Very good understanding of Virtualization, Cloud computing, Networking and Storage.
• B.Sc. in Computer Engineering Jordan ( Princess Sumaya University for technology / February 2011)
• High School UAE ( National Charity Schools / 92.6 Degree)