Operations Manager
Hamad Al Essa Company
Total des années d'expérience :14 years, 0 Mois
Managing Company Operation (5 Divisions)
- Business Planning (1, 3, 5 Yrs.)
- Operating Technical Staff
- Sales Management
- KPI Setup
- Financial (P&L Analysis)
- Inventory Control
- Warehouse and Logistics
- HR Hiring
o Included a new setup operation team for delivery purposes to increase New Key Accounts with Sales Team.
Achieved (45% Growth of New B2B Clients).
o Net Profit Growth exceeded 3 Folds from previous year 2022 (One Business Line).
o Managed 13 Sales Representatives
o Opened 2 New Retail Shops, hired staff and applied full setup accordingly.
o Met and secured deals with suppliers (China, Bahrain, and KSA)
o Constructed a New Business Division & Included 2 New product Lines
o Submitted full research of Kuwait Local Market and met B2B clients of interest.
o Reporting directly to Chairman.
o Developed an operative procedure of 4 departments (Research, Call Center, Sales, Management) to increase revenue generation and control KPI of employees. Study approved and ordered to be implemented in 2023 - CEO request.
Using Sigma Strengths: Process Mapping, Fish bone, SIPOC, Action Plan.
o Initiated constructive market segmentation in addition to sector segmentation study to diversify among team members for monthly, quarterly, annual target
o Increased Customer Relation Accounts by +135 New, 12 agreed onboard
o Initiated Lean Six Sigma Managerial Project: December 2019 - Nominated as the key player of cost controlling for the Residential department
o Sigma project operation control : 8 White Collars Supervisors, 250 Blue Collars, 75 Vehicles. Reporting to General Manager and Vice President
o Cost Controlling and Reduction for (Residential department)
Savings resulted from the following:
- Time control (Workers)
- Material and miscellaneous control (Material and tools)
- Service transportation routing control (Regrouping/ shifting crews)
o Nominated as an essential committee member for launching new name “Fixly” with Marketing Department.
o Generated and processed customer research to measure and analyze customer satisfaction Index based on (Residential Services)
o Contacting, following up, and evaluating key suppliers for Purchasing Department related to the Residential department
o Received Green Belt Lean Six Sigma certification: January 2021
o 2016 Achievement: Service Contracts growth 41% (Independent)
o 2017 Assigned to lead 9 sales executive members
o Preparing and forecasting budget to G.M Commercial Department Budget (Team):
o Initiated a study to add “Swimming Pool Maintenance” and “Indoor Stores Maintenance” to Alghanim’s list of services - Suggestion was approved by the V.P of Engineering
o Leading the preparation and meetings for non-governmental tenders including (Souk Sharq - Al Kout group) service tenders
o Initially hired to manage and control Yusuf Al ghanim's VIP service accounts and contracts to expand current customers list by attracting new prospects
o Achieved: New customers added to portfolio (Real Estates, Companies, Schools, Complexes, Malls, Gyms, Shops).
o 2014 contract budget value (Independent):
Growth 27%.
2015 contract budget value: Meeting target
o Assigned to participate in an Electromechanical Training Program with the Engineering Team ( Sep-Oct. 2015).
o Conducted a Risk Consultancy Research to find out the Main Internal Auditors in Bahrain
o Assisted in organizing an internal workshop for Partners and Sr. Managers at Capital Club - Bahrain
o Organizing two main seminars:
Tamkeen and KMPG Supply Chain Management, held at crown plaza hotel - Bahrain
Cloud Computing Event, at Sheraton hotel - Bahrain
o Updated CRM “Customer Relationship Management” with the contact details for all KPMG Key Clients, received letter of recommendation from Manager Partner - Status: Excellency
Company Base Head Quarters: United States of America
o Reporting directly to Head of Operations department
o Followed up with 12 firms based in Iraq and managed Loan officers
o Provided strategic plan training to loan officers based on market research to target customers in Iraq
o Coordination with Facilities & Procurement department
o Established Marketing Department (Market Research, Analysis, Brochures, Advertisements, Target Market Strategies, and monthly reports.