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تم إلغاء حظر المستخدم بنجاح
غالب صقر, Managed Services Solutions Manager (MEA)

غالب صقر

Managed Services Solutions Manager (MEA)·Nokia Networks

المملكة العربية السعودية

ماجستير, MBA

الخبرة العملية

مجموع سنوات الخبرة: 26 سنوات, 9 أشهر

Managed Services Solutions Manager (MEA)

مارس 2010 - حتى الآن

Nokia Networks

الرياض، المملكة العربية السعودية

مارس 2010 - حتى الآن

• Managed services bids handling including customer engagement, Service delivery strategy, Project planning, budgeting, transition and transformation.
• Building the business case, Risk analysis and mitigation, cost baseline and pricing structures definition.
• Planning resources, tools, materials and subcontracts.
• Pre-Sales coordination across various business lines and subcontractors/partners.
• Supporting Managed Services projects from sales to Service Delivery phases: Planning, Design, Setup and transition plans, transformation, cost control and quality assurance (eTOM).
• Sales support for Managed Services bids (Operations Startup, Outsourcing, BOT) and portfolio enabling in MEA region.
• Key Achievements:
 2G/3G Managed Services Deal for Mobily KSA
 LTE Managed Services Deal for STC Saudi

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
المبيعات

Operations Director

أكتوبر 2008 - مارس 2010

Zain

غانا

أكتوبر 2008 - مارس 2010

• Managing a cross functional team of 130+ members that includes NOC, CORE, RAN, VAS, IP, Charging systems, Transmission, Radio Optimization, and Field Operations for Zain Ghana network.
• Managed Services organization leadership and management.
• Overall responsibility of P&L for managed services contract.
• Customer relationship management and governance for all operational activities and escalations.
• Responsible for end-to-end Service Delivery fulfillment and quality assurance based on contracted deliverables and SLA/KPIs.
• Enforcement and improvement of operational processes and procedures.
• Managing the outsourced services scope and overall network performance.
• Managing 3rd-party vendors and partners contracts (Ericsson, NEC, 3rd-parties).
• Managing services organization performance, development and change through transformational initiatives.
• Supporting account management in sales activities.
• Key Achievements:
 Managed Network Services Project Startup
 Operations Transformation to improve Profit Margins
 SLA/KPIs improvement up to contractual targets

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الإدارة

CORE Network and VAS manager

يناير 2004 - أكتوبر 2008

MTN

صنعاء، اليمن

يناير 2004 - أكتوبر 2008

• Managing Networks Operations and Maintenance activities.
• Managing Network Design and planning activities.
• Core and VAS Network Projects Management and execution.
• Managing Voice and Data Interconnect services.
• Managing Vendors support contracts.
• Coordinate & facilitate project approval, vendor selection and product management.
• Providing consultancy on Products and Services for Marketing, Sales and Customer services divisions related to Voice, Data, Roaming and Billing services.
• Key Achievements:
 Numbering Plan Change
 Core Network Swap
 Introducing Messaging, PTT and Content services
 Core Network Expansions (8-phases)

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الإدارة

Core network Consultant

أبريل 2006 - يوليو 2006

MTN

قبرص

أبريل 2006 - يوليو 2006

• Core network Audit
• Core network Resources optimization
• Performance management and improvement
• Competence evaluation & development

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
استشارات

Core and VAS Engineer

أكتوبر 2000 - يناير 2004

MTN

صنعاء، اليمن

أكتوبر 2000 - يناير 2004

• Performing all Core and VAS Operations, maintenance and planning activities
• O&M of voice Compression & Digital X-connect systems
• International Roaming configuration management including SS7 Links and IREG Testing
• Supporting CCBS teams to solve subscribers and Billing problems
• Training Local engineers and technicians
• Key Achievements:
 Introducing Voice Compression Systems to save on Backbone cost
 Deployment of Core Data center site
 Designing and Implementing IP data network for POS

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Electrical Engineer

سبتمبر 1999 - سبتمبر 2000

Lebanese army

لبنان

سبتمبر 1999 - سبتمبر 2000

1. Serving the lebanese army as lieutenant responsible for the maintenance and rehabilitation of all the military sites in Lebanon
2. Leading different maintenance and installation teams.
3. Submitting studies and electric wiring designs for new projects

مجال الشركة:
الاستشارات الهندسية العامة
الدور الوظيفي:
الهندسة الكهربائية

التعليم

University of Manchester

ديسمبر 2011

ديسمبر 2011

ماجستير، MBA

المملكة المتحدة

Focus on Project Management, Risk Management, Sales Management and Supply Chain Management Thesis: Managed Services and Outsourcing in Telecom Industry

Beirut Arab University

يوليو 1999

يوليو 1999

بكالوريوس، Telecommunication

لبنان

BS degree in Electrical Engineering, Commnications and Electronics section – Faculty of Engineering, Beirut Arab University, Beirut-Lebanon, July 1999 Curriculum Emphasis: Communication systems, Digital and Analog communications, Microwaves, Wave propagation, Antenna systems, Integrated Circuits, Microprocessors, Digital signal processing, Data structures.

Skills

Project Management
Expert
Project Management
Expert
Project Collaboration
Expert
Project Collaboration
Expert
Consulting
Expert
Consulting
Expert
Leadership
Expert
Leadership
Expert
Operations Management
Expert
Operations Management
Expert
MS Office
Expert
MS Office
Expert
MS Project
Intermediate
MS Project
Intermediate
MS Visio
Intermediate
MS Visio
Intermediate
NSN Sales Tools
Expert
NSN Sales Tools
Expert
Project management
Expert
Project management
Expert
Project Management
Expert
Project Management
Expert
Project Collaboration
Expert
Project Collaboration
Expert
Consulting
Expert
Consulting
Expert
Leadership
Expert
Leadership
Expert
Operations Management
Expert
Operations Management
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
متوسط

العضويات

PMI

Student

January 2008

Lebanses Engineers Council

Member

November 1999

التدريب و الشهادات

التدريب
WBT
Thinking Strategically
Oct 2011
WBT
Foundation of Creativity and Innovation
Jan 2012
WBT
NSN MS Operations Model
Apr 2011