Managed Services Solutions Manager (MEA)
Nokia Networks
Total years of experience :24 years, 9 Months
• Managed services bids handling including customer engagement, Service delivery strategy, Project planning, budgeting, transition and transformation.
• Building the business case, Risk analysis and mitigation, cost baseline and pricing structures definition.
• Planning resources, tools, materials and subcontracts.
• Pre-Sales coordination across various business lines and subcontractors/partners.
• Supporting Managed Services projects from sales to Service Delivery phases: Planning, Design, Setup and transition plans, transformation, cost control and quality assurance (eTOM).
• Sales support for Managed Services bids (Operations Startup, Outsourcing, BOT) and portfolio enabling in MEA region.
• Key Achievements:
2G/3G Managed Services Deal for Mobily KSA
LTE Managed Services Deal for STC Saudi
• Managing a cross functional team of 130+ members that includes NOC, CORE, RAN, VAS, IP, Charging systems, Transmission, Radio Optimization, and Field Operations for Zain Ghana network.
• Managed Services organization leadership and management.
• Overall responsibility of P&L for managed services contract.
• Customer relationship management and governance for all operational activities and escalations.
• Responsible for end-to-end Service Delivery fulfillment and quality assurance based on contracted deliverables and SLA/KPIs.
• Enforcement and improvement of operational processes and procedures.
• Managing the outsourced services scope and overall network performance.
• Managing 3rd-party vendors and partners contracts (Ericsson, NEC, 3rd-parties).
• Managing services organization performance, development and change through transformational initiatives.
• Supporting account management in sales activities.
• Key Achievements:
Managed Network Services Project Startup
Operations Transformation to improve Profit Margins
SLA/KPIs improvement up to contractual targets
• Managing Networks Operations and Maintenance activities.
• Managing Network Design and planning activities.
• Core and VAS Network Projects Management and execution.
• Managing Voice and Data Interconnect services.
• Managing Vendors support contracts.
• Coordinate & facilitate project approval, vendor selection and product management.
• Providing consultancy on Products and Services for Marketing, Sales and Customer services divisions related to Voice, Data, Roaming and Billing services.
• Key Achievements:
Numbering Plan Change
Core Network Swap
Introducing Messaging, PTT and Content services
Core Network Expansions (8-phases)
• Core network Audit
• Core network Resources optimization
• Performance management and improvement
• Competence evaluation & development
• Performing all Core and VAS Operations, maintenance and planning activities
• O&M of voice Compression & Digital X-connect systems
• International Roaming configuration management including SS7 Links and IREG Testing
• Supporting CCBS teams to solve subscribers and Billing problems
• Training Local engineers and technicians
• Key Achievements:
Introducing Voice Compression Systems to save on Backbone cost
Deployment of Core Data center site
Designing and Implementing IP data network for POS
1. Serving the lebanese army as lieutenant responsible for the maintenance and rehabilitation of all the military sites in Lebanon
2. Leading different maintenance and installation teams.
3. Submitting studies and electric wiring designs for new projects
Focus on Project Management, Risk Management, Sales Management and Supply Chain Management Thesis: Managed Services and Outsourcing in Telecom Industry
BS degree in Electrical Engineering, Commnications and Electronics section – Faculty of Engineering, Beirut Arab University, Beirut-Lebanon, July 1999 Curriculum Emphasis: Communication systems, Digital and Analog communications, Microwaves, Wave propagation, Antenna systems, Integrated Circuits, Microprocessors, Digital signal processing, Data structures.
