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Ghalia  Khalid , IT Help Desk Support

Ghalia Khalid

IT Help Desk Support·Kuwait Airways

Kuwait

Bachelor's degree, Information Technology And Computer Science

Work experience

Total years of experience: 4 years, 5 months

IT Help Desk Support

January 2024 - Present

Kuwait Airways

Al Farawaniyah, Kuwait

January 2024 - Present

• Provided technical support to staff across multiple systems
• Explained technical issues and solutions clearly to non-technical users
• Assisted users in adopting new systems and applications
• Supported training and onboarding activities

Company industry:
Airlines
Job role:
Information Technology

Help Desk Support

January 2022 - January 2024

KPost Company

Sharq, Kuwait

January 2022 - January 2024

• Installed and configured computers, printers, and office applications
• Trained employees on system usage and basic IT skills
• Provided step-by-step guidance and technical explanations
• Maintained accurate support documentation

Company industry:
Distribution, Supply Chain & Logistics

Education

الجامعة العربية المفتوحة - الكويت

December 2024

December 2024

Bachelor's degree, Information Technology And Computer Science

Kuwait

GPA (point): 2.9 out of 4

GPA (point): 2.9 out of 4

Arab Open University

January 2024

January 2024

Bachelor's degree, Information Technology

Kuwait

GPA (point): 2.9 out of 4

GPA (point): 2.9 out of 4

Skills

Ticketing
Expert
Ticketing
Expert
IT Administration
Expert
IT Administration
Expert
Helpdesk
Expert
Helpdesk
Expert
PC Networking
Expert
PC Networking
Expert
Technical Support
Expert
Technical Support
Expert
Networks
Expert
Networks
Expert
Technology
Expert
Technology
Expert
problem solving
Expert
problem solving
Expert
mail
Intermediate
mail
Intermediate
.Telephone Skills
Expert
.Telephone Skills
Expert
Ability to organize , multitask , prioritize
Intermediate
Ability to organize , multitask , prioritize
Intermediate
microsoft powerpoint
Intermediate
microsoft powerpoint
Intermediate
receptions
Beginner
receptions
Beginner
outlook
Beginner
outlook
Beginner
opera
Beginner
opera
Beginner
Microsoft Office
Expert
Microsoft Office
Expert
Data Entry
Expert
Data Entry
Expert
Customer Service
Expert
Customer Service
Expert
help desk
Expert
help desk
Expert
network admin
Expert
network admin
Expert
ADULT EDUCATION
Intermediate
ADULT EDUCATION
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
DIGITAL LITERACY
Intermediate
DIGITAL LITERACY
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
POSITIVE REINFORCEMENT
Intermediate
POSITIVE REINFORCEMENT
Intermediate
STUDENT SERVICES
Intermediate
STUDENT SERVICES
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
advanced Networking
games development
Oct 2022

Training
دورة لغة انجليزية
HSI
Sep 2022

Hobbies and interests

Reading