Ghandi خريس

•Managing the IT department.
•Defining and coordinating company expansion visions and strategies.
•Selecting CRM, store and procurement systems.
•Managing 50 showrooms with point-of-sale systems.
•Managing the needs and satisfaction of main stakeholders and telecom operators.

• Involved in business development for different department. • Evaluating and selecting CRM. • Evaluating and selecting ERP. • Evaluating and selecting HR system. • Evaluating and selecting hardware.
• Managing the IT department.
• Managing outsourcing companies.
• Acting as HR manager for 1.5 years.
• Selecting security solutions.
• Enhancing the network infrastructure.
• Supporting employees in different geographic locations.
• Involved in changing company website.
• Involve in selecting store and procurement system.
• Running and managing other duties in the company and department.

•Managing IT Department
•Evaluating partners for selection.
•Defining roadmap of current and future technology needs, with the engagement of clients.
•Helping in reaching company visions and growth.
•Control and follow-ups on company projects and initiatives.

- Accountable to plan the initiatives to complement the vision of Jordan in the field of telecommunications and information technology.
- Managing evaluation negotiations & selection of strategic partners and identify the training needs for the Government entities. 
- Engaged in collaboration with the partners, involving engagement terms and alignment of their services to for a suitable agreement.
- Identifying and discussing the future service needs for the government infrastructure with government entities. - Responsible for promoting and marketing the services of partners with various Govt. entities along with arranging approval of the service catalogue.  -Involved in analytical studies and feasibility studies for strategic partnership to comply with the training criteria. - Reviewing and approving the annual purchases of licenses aligned with approving new purchases of products that reach around 3 M us$/year 
- Reviewing the feedback from partners and end user government entities. 
- Involved in business development for different government entities. 
- Managing portfolio of agreements and projects that can reach around 12 M us$/year 
- Coordinating with the Legal Department for analysis of aspects of the conventions of legal obligations.  Opining channels, engagements and build relationships with international organizations and gov entities  Spearheading design and application of performance measurement systems of the agreements.  -Supporting licensing and legalizing any software used inside the government 
- Strat business initiatives with international venders that can reach over 4 M us$ as reinvestment.  Interacting with customer, partner and stakeholders to manage their expectations. 
- Implement strategic projects for the sector.  Working on channels to receive donations and financial support from international organizations 
- Foresting of future purchases to help in siting the budget 
- Member of the higher committee to accept reject and negotiate strategic partnerships with local and international entities 
-Bridging gaps and conflicts in negotiations, entities and partners 
- Ensure win-win equation with contracts.  Closing strategic agreements with 40 M us$. 
- Monitor projects to ensure their success and achieving goals

• Provided a wide range of integrated information technology solutions for a range of differently sized companies ranging from small to large by way of consulting assignments.
• Kept abreast of the latest technologies in the field, promptly updating customers on their infrastructural standards and quality and upgrading key infrastructure for clients with the latest technologies
• Organized and held training sessions for a variety of IT operations, processes and mechanisms with a focus on enabling trainees to gain stand alone proficiency for their company periphery requirements.
• Performed troubleshooting, security risk analysis and mitigation, improved infrastructural sufficiency and provided advice to clients on key issues concerning IT problems.

- Reported to the MD & CEO and led a team of 35 resources for
the management of entire IT Operations across several IT sites.
- Managed formulating corporate strategy and long-term
planning and reporting to higher management.
- Responsible for building road map for future services as well
as augmenting the IT infrastructure to meet the current
requirement and future growth needs.
- Involved in coordinating all system aspects of project
undertaken including selection of appropriate IT Solutions,
stake holders updating and engagements.
- Responsible for selecting the latest technology and
implementing the same in the organization.
-Spearheading selection and engagement of services from
venders, while negotiating services price from venders.
- Provided execution control of project progress and informed all
stake holders concerned to enable proactive service.
- Responsible for selecting IT policies AND solutions to serve business
needs, both at single site and enterprise level.
- Mapped scope of operations and streamlined efforts towards
optimum project configuration in line with CS.
- Enforced highest standards of quality on deliverables and
ensured that escalation procedures are followed avoiding
surprises by resolving all work issues.
- Enhanced corporate image and ensured promotion of services
provided across client site.
- Established & developed healthy business relationship with
clients, creating opportunities for repeat business.
- Maximized client satisfaction levels through prompt resolution of
escalations and qualitative service delivery.
- Performed team administration routines as well as team
development initiatives like training, skill upgrade, competence
development, mentoring and motivation.

Had three freelance stints, one in 2005 - 2006 and the other in 2002 where responsibilities were of a divergent nature within a consulting framework.

Freelancing Chronology :
• Oct '08 - Jun '09 : Freelancer.
• Jul '05 - Feb '06 : Freelancer.
• May '02 - Sep '02 : Freelancer.

Responsibilities :
• Provided a wide range of integrated information technology solutions for a range of differently sized companies ranging from small to large by way of consulting assignments.
• Kept abreast of the latest technologies in the field, promptly updating customers on their infrastructural standards and quality and upgrading key infrastructure for clients with the latest technologies
• Organized and held training sessions for a variety of IT operations, processes and mechanisms with a focus on enabling trainees to gain stand alone proficiency for their company periphery requirements.
• Performed troubleshooting, security risk analysis and mitigation, improved infrastructural sufficiency and provided advice to clients on key issues concerning IT problems.

The organization is an entity under the aegis of the United Nations.

Achievements & Responsibilities :
• Spearheaded solutions for IT and monitored the work flow in the organization as the Head and member of a team in the HQ in Jordan who were responsible for the Iraqi elections at international level
• Planned the execution of strategies related to infrastructural analysis, networking, system capacity and equipment acquisitions and regularly assessed overall strategic direction.
• Assessed contribution of the information system function in order to ensure efficient and effective scalable growth in accordance with benchmarked and stipulated parameters..
• Determined costs, performed budgetary analysis, controlled quality of deliverables to comply with requested standards and addressed impacts of anticipated problems.
• Evaluated user needs and system functionality, obtained competitive prices from suppliers and scheduled upgrades and backup of hardware and software systems.
• Reduced downtime, administrated networks and created highly efficient reporting solutions with nil record of system glitches.
• Resolved day to day problems encountered by end users and staff, helped remote locations in other counties for IT solutions in addition to overseeing selection and coordination of procurement IT equipments.

The Primary Heath Care Initiative (PCHI) is a venture started by USAID aims to applie scientific research, consulting and technical assistance expertise to a wide range of issues in social, economic, and health policy; international development; clinical trials and registries .

Designation Chronology :
• Jan '03 - Jul '04 : IT & Training Specialist
• Sep '02 - Dec '02 : IT Consultant

Overall Responsibilities :
• Extended training for network administrators, provided solutions for the WAN and LAN networks, ensured the quality of the training as per envisaged standards, tracked feedback and improved sessions as per requirements.
• Supported WAN and LAN networks, installed operating systems, updated existing infrastructure with the latest technologies, troubleshooting for the networks and oversaw work of employees under purview.
• Ensured the implementation of the copyrights for the material used in training, formulated and composed text and training material for training purposes.
• Coordinated with the Ministry of Health the training needs of employees, selected eligible trainees from the ministry and opened up training and support channels between the ministry and some local companies.
• Made sure of the composition and completion of the end of project indicator, devised training methods for different training levels and was instrumental in the creation of an IT unit in each directorate.
• Implemented procedural steps for insuring the easy on going system work, planned for network management, supervised deployment and managed some of the key project targets.

• Provided a wide range of integrated information technology solutions for a range of differently sized companies ranging from small to large by way of consulting assignments.
• Kept abreast of the latest technologies in the field, promptly updating customers on their infrastructural standards and quality and upgrading key infrastructure for clients with the latest technologies
• Organized and held training sessions for a variety of IT operations, processes and mechanisms with a focus on enabling trainees to gain stand alone proficiency for their company periphery requirements.
• Performed troubleshooting, security risk analysis and mitigation, improved infrastructural sufficiency and provided advice to clients on key issues concerning IT problems.

Responsibilities :
• Formulated curriculum, planned teaching methodology and gathered resources required for the training sessions in addition to keeping track of key developments in the field.
• Assumed responsibility for full success and retention, coached weaker trainees, encouraged group study programs and led resource based learning initiatives.
• Helped students with special needs and learning difficulties reach their academic goals, supported and encouraged students as they learned to become self-motivated and self-directed learners.
• Coordinated weekly meetings and brainstorming for new ideas, composed monthly progress reports, ascertained deficiencies and provided required support to negate identified deviations from achievement.
• Provided academic support to trainees outside of class, clarified doubts that may crop up in or out of course of an examination cycle or pertinent to daily lessons imparted.

Other Relevant Experience :
Aug '97 - Sep '99 :
Computer & Network Administrator, Jordan Magnesia Company
Highlights :
• Built a network for the company (LAN), set and resolved server and end user problems in addition to being a member of the committee to select the appropriate software for the company.
• Scrutinized management of networks, provided support for troubleshooting activities, liaised with the local hardware and software suppliers in addition to administering all routine operations

Dec '95 - Jan '97 :
Assistant General Manager, Nyazi Tours
Highlights :
• Built a small network for the office, automated workflow and connected the office with the internet to be ready for website building and E-commerce initiatives in the future.
• Augmented marketing of tourism programs to groups from foreign countries through the Internet using E - Commerce portals, managing routine operations and providing support for trouble shooting networks.

• Built a network for the company (LAN), set and resolved server and end user problems in addition to being a member of the committee to select the appropriate software for the company.
• Scrutinized management of networks, provided support for troubleshooting activities, liaised with the local hardware and software suppliers in addition to administering all routine operations

• Built a small network for the office, automated workflow and connected the office with the internet to be ready for website building and E-commerce initiatives in the future.
• Augmented marketing of tourism programs to groups from foreign countries through the Internet using E - Commerce portals, managing routine operations and providing support for trouble shooting networks